had box for years. basic acct 50gb free (probably why i cant get help). I still create folders and place itme4s in folders on box sync file on desktop. it never syncs and updates, and i cannot sync or update in anyway. so I have new data in folders, but when i go to box account on laptop or phone, i never see any new information, synced. how do i sync or connect accounts to sync. would be so simple to work with live person over the phone and fix.
Question
had box for years. not syncing cant sync
Hi
Welcome to Box Community, and we’re glad to assist with your syncing issues!
First, can we ensure that you have the latest Box Drive version installed in your desktop? To install Box Drive, please checkout this link.
Next, if you are already using the Box Drive’s latest version, here are the things you need to check to resolve your sync issue:
- Look for any related sync errors and please include a screenshot in your reply.
- Check if your Operating System is supported by Box
- Log out and log in to your Box Drive application.
Thanks for posting and we hope to gather more information regarding this sync issue you encountered.
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