I have tried to follow existing instructions to add a new email and then make that one primary. I NEVER get an option to change the second email to primary. Please help.
Solved
Changing Admin's Primary Email
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll help update your email address.
To change your primary email, you must start by adding the new email.
- Log in to Box.com and select your profile at the top right corner then Account Settings.
- Scroll down to Login & Email Addresses
- Select one of the following options:
- For paid accounts, click Link Email.
- For free accounts, click Link Personal Email.
- Enter a valid email address.
- Click Save.
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
Important
For security purposes, the verification email for Admin and Co-admin users will be sent to their existing primary email address, not the newly entered email address.
To make a secondary email address your primary email address:
- Click Make Primary next to the email address you want as your primary email address.
If you do not see this option, it's likely your enterprise has a feature enabled, such as SSO, that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance. See Changing an Email Address for a Single Sign-On Account for details.
Important
For security purposes, Admin and Co-admin users are prevented from making a secondary email address from a public domain (such as Gmail or Yahoo) or an unverified domain their primary email address.
Are you having trouble adding a secondary email? If so, are you using an email with public domain or any particular error?
We look forward to hear back from you!
Hi
Welcome to Box Community, and we’ll help update your email address.
To change your primary email, you must start by adding the new email.
- Log in to Box.com and select your profile at the top right corner then Account Settings.
- Scroll down to Login & Email Addresses
- Select one of the following options:
- For paid accounts, click Link Email.
- For free accounts, click Link Personal Email.
- Enter a valid email address.
- Click Save.
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
Important
For security purposes, the verification email for Admin and Co-admin users will be sent to their existing primary email address, not the newly entered email address.
To make a secondary email address your primary email address:
- Click Make Primary next to the email address you want as your primary email address.
If you do not see this option, it's likely your enterprise has a feature enabled, such as SSO, that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance. See Changing an Email Address for a Single Sign-On Account for details.
Important
For security purposes, Admin and Co-admin users are prevented from making a secondary email address from a public domain (such as Gmail or Yahoo) or an unverified domain their primary email address.
Are you having trouble adding a secondary email? If so, are you using an email with public domain or any particular error?
We look forward to hear back from you!
How do I change my current Admin email? I have already set a notification alias/secondary email, but I need to change the default admin email.
👋 Hi
Please review the pinned answer at the top of this thread for instructions on changing the primary admin email.
If you don’t see the option to change the primary email, please note that there’s a setting in the Admin Console that restricts users from changing their primary email address.
To review and update the setting:
- Go to Admin Console > Enterprise Settings > Security > Signup and Login > User email/login
- Uncheck the box that restricts changes to the primary email address and save your changes
If you still need help, please submit a ticket to Product Support. Be sure to contact Support using your admin email address and include the email address you want to update it to.
Thank you!
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