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Question

Can't change password

  • May 2, 2026
  • 1 reply
  • 6 views

I’ve used Google to sign in, so I’ve never created a password, but I want to do that now. Please help.

1 reply

Rona Box
  • Community Manager
  • May 4, 2026

Hi ​@YvonneS

Welcome to Box Community, and we’re glad to help in setting up your Box password! 

 

In order to generate a password to your Box account, you can forget password and please follow the instructions below: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

 

Hope it helps! Let us know if you need additional assistance.