Can't change password

Hi ​@YvonneS, 

Welcome to Box Community, and we’re glad to help in setting up your Box password! 

In order to generate a password to your Box account, you can forget password and please follow the instructions below: 

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

Hope it helps! Let us know if you need additional assistance.