Support Forum

Hi, I have purchased the Unlimited Business Plan and have been uploading a significant amount of work files. However, I am now receiving a message that says "storage limit reached." As I understand it, I have unlimited storage with this plan. I am uploading my data from a Synology NAS server, and it is currently showing "your public cloud quota reached." I experienced the same issue last month, which prevented me from uploading anything from both the site and the server. With the start of the new month, the issue persists. My uploading work is pending, and I need this issue resolved as soon as possible.

All content removed upon deleting a user. I was not prompted to assign content to another user. Need instruction as to how to recover files. Additional information can be provided if needed.

Need technical support to change the IDP config and resolve the issue

So  Installed the box app, whenever I open it is shows folder empty, but when I try to open on website the files are all there. How can I fix this? Thank you!  

I lost my file suddenly about 1 year ago, and I want to recover my lost files if that poosible??? 

Bonjour, Pouvez mettre à jour mon stockage utilisé à l'aide d'un script car mon compte indique 19,8 Go alors que j'ai supprimé tout mes fichiers ? Je vous remercie par avance Seb Hello, Can you update my used storage using a script because my account shows 19.8 GB even though I deleted all my files? I thank you in advance Seb

When I move the "Box-Box-Backup" folder to the bin, after I confirm with my computer password permission. It will show "The operation can’t be completed because “Box-Box-Backup” needs to be downloaded."  By the way, I didn't remember how comes the "Box-Box-Backup" folder.

We are new to Box and our plan was to roll this out to users and we are stuck at the first stage on configuring the SSO and i want to disable and restart but unable to see any option to disable the sso. Not able to fund a document to complete the SSO with Azure 

I am using box web to organize project files and folders but they need to be sorted by name by default. However, Box arranges them by date, and there is no option to change the default sort by name. Can anyone help me if any work around or actual setting available somewhere ? Thanks

I do not see watermark option from the more actions. And no active watermarking menu at Contet&Sharing section. Is there anyone who can help me out on this topic? Thanks!

Hi Box Admin Team,I’m reaching out for assistance with organizing my files in Box. Currently, I have a large number of shared documents and folders scattered across various locations, making it difficult to find what I need when I need it.I tried creating a personal folder to consolidate these files, but I keep receiving error messages. I suspect this is because the files are shared and I don't have the necessary permissions to move them. Since I cannot move these items directly, could you please advise on the best way to organize these scattered shared files for my own ease of use?Thank you for your help!

I’m trying to add a co-admin, but I’m getting this error: “Co-admin roles must be part of a verified domain. If you want to provide an exception for your co-admins, submit a request to product support.” Is this how I submit a request to product support?

確認メールの有効期限が切れてしまったので再送信をお願い致します。

How do I speak to a live person and not get redirected to same support webpage?

I'd like to reduce my licenses from 7 to3.(also cancel payment or refund, if possible)I had added them by mistake.Is there any way to do it? 

Box is no longer available in my file folders. When I restart my computer, it prompts me to sign into box, then has a variety of errors (Box has encountered an issue that requires a reset… NEXT Box Drive has encountered a problem that requires you to manually reset… NEXT: Cannot run the command that they are asking me to, as it is not recognized.). I have attempted to uninstall box and start again, but this is not possible with my windows uninstaller or with an external uninstalling app. 

Business Plus Plan says storage is unlimited but I seemed to have reached a limit and can no longer upload. 

I’m having trouble signing in to Box (free version) using my company email address.Although our company does not use Box, we receive and share documents with a customer via Box, so I need to be able to log in.However, I’m not sure about the two-factor authentication (2FA) settings for my account, and I believe this is preventing me from signing in. Could you please advise how I can complete the login process, especially regarding 2FA?Please note that I prefer not to include my company email address here. If necessary, I can share it privately in direct communication with support.

How do I get Box to sync with File Explorer on Windows 10? It worked fine on my old laptop but cannot get Box to appear in File Explorer on my new laptop.  

missing files and folders.

Please put the X/Close button back. I do not like having to hit the back button and now that you’ve changed the interface my productivity is going to take a nose dive until I can navigate what has now erased 4 years of knowing exactly where things are and not having to think about where I need to go to do what or how to get to what!

I am assisting one of my users and we have downloaded Box tools and enabled it via safari; however, Box is not recognizing it as enabled. We have installed and uninstalled three separate times, as well as restarted the company. How do we fix this issue as the user needs to operate in box tools vice the online forum. 

I need a backup code for when I don't have my MFA nearby.  When I try to generate my one time code I get the following error message There was an error while generating account backup codes. Please try again. I have tried several times.   

Working on files and all of a sudden the folder I was working in just disappeared! It's not in trash; this is several weeks of work!!!!

I am having trouble getting a file unlocked so I can edit it locally. My box drive instance reports that the file is locked but the web interface does not show the file as locked.Box Drive View Box Web View There appears to be no way for me to unlock this file.