As co-administrator, I deleted a former employee from our account. During this process, I received a message recommending that I save the files in the deleted account, which I did. However, rather than adding the former employee files, the former employee files replaced all of the other files. The other co-administrator still has access to all of the company folders, but I do not. After contacting BOX and establishing a ticket number 4 days ago, I still have not received a solution to this issue. Without access to these folders, I am completely shut down at work.
In addition, random files have been deleted over the past couple of days. Although I have no access to these files, they are shown as deleted by me. I was able to retrieve them from the trash, but something is very wrong.
