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Question

Locked out of folders because Box now asking for 2 factor authentication

  • June 23, 2026
  • 1 reply
  • 55 views
G

I use a (free) Box account for work, and have not had issues for about 2.5 years, and then a few days ago I can no longer view/access my project folders and Box is saying that I have to set up 2 factor authentication (2FA). My company said there have been no security updates on their end that require this, and I am the only one on my project team that has had this issue on Box. Everyone else can still access the project folders (and don’t have to use 2FA). Any help?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 25, 2026

    Hi ​@giles89, 

    Welcome to Box Community, and we’re glad to assist. 

     

    Upon checking. your Multi-Factor Authentication appears to be enabled, this is why you’re prompted to authenticate will trying to log in. 

     

    Do you experience issue receiving your MFA codes? If yes, please contact us by submitting a support ticket and you can follow the steps here. 

     

    Thanks for posting! Let us know if you need additional assistance. 

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