Box launches no licensed office apps

Hi ​@gracewdoi, 

Welcome to Box Community, and we’re glad to assist! 

To resolve this issue, you should switch your Microsoft Office installation from the Microsoft Store build to the Click-to-Run build:

1. Verify your current Office Build:

   • Open any native Microsoft Office application (such as Word or Excel) directly from your computer.
   • Navigate to File > Account (or Help / About depending on your version).
   • Look at the build details. If you see "Microsoft Store" listed next to the version/build number, this confirms you are running the affected build.

2. Reinstall using Click-to-Run:

   • Uninstall the current Microsoft Store version of Office from your computer's settings (Apps & Features / Default Apps).
   • Log into your Microsoft 365 account portal (portal.office.com) using your licensed subscription credentials.
   • Download and run the official installer from your subscription page. This will install the standard Click-to-Run build of Microsoft Office.
   • Once installed, verify that your licensed account is signed in and active.

3. Clear Box Edit Cache (Optional but Recommended):

   • If the issue persists after reinstalling, clear your Box Edit cache to ensure no stale associations remain:
     • Windows: Navigate to %localappdata%\Box\Box Edit and delete the contents of the Documents folder.
     • Mac: Navigate to ~/Library/Application Support/Box/Box Edit and delete the contents of the Documents folder.
     • Restart your computer and try launching the file again from Box.

Hope it helps! Let us know should the issue persists.