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Question

storage space is limited

  • June 29, 2026
  • 1 reply
  • 59 views

I am subscribed to the Business plan, which is advertised as including unlimited storage. However, when I tried to upload a file today, I received the following error and was unable to complete the upload:

"Running out of storage space? Your current account can store up to 28.4 TB of data. Upgrade your account to get unlimited storage."

This is confusing, since my plan is supposed to provide unlimited storage rather than a 28.4 TB limit. Could you please explain why this limit is being applied to my account.

1 reply

Rona Box
  • Community Manager
  • June 29, 2026

Hi ​@whiterabbit

Welcome to Box Community, and we’re here to help review your used storage. 

 

It indicates that you have already collaborated with one of our team members, and please keep an eye out. Our member’s already working on your case and we will reach out to you as soon as possible. 

 

Thanks for posting, and we hope that it get sorted out very soon!