Support Forum

Hi there, I'm working on a Box/Salesforce integration with a client. Since changing the Box service account, we have an error symbol next to Assign Root Folder in the Box Configuration app. This is causing errors when Salesforce tries to automatically create new folders. When I click Assign to try to fix this, the next page has no information and I'm unable to update the root folder or re-assign it. We haven't changed the Root Folder, but we did change the Box Service account.  Does anyone know how to resolve this?

I received a message to update my password and make it stronger.  I tried multiple times and nothing changes. I received an email saying it was successful changed, but I still cannot access my box. Please advise.

Hi, My Box is full even though i deleted and emptied trash. Can you help to fix this issue?

I'm sseing a new discount callout card.png file and have no idea where it came from. I don't use box heavily but know that I did not generate this file.

Our client files were migrated from Saleforce to Box. The files are all listed in a spreadsheet. How do the files get separated out to each individual client?

Box Team -- the original owner, Jen Buckles, for two main State of Ohio Boxes left IBM last Friday, 7/5/2024.   Her manager, Co-owner of the box folders, has requested that the Box Team provide her with the new OWNERSHIP so that the Sales team in the field can get access to the files they need to progress our opportunities for 2H2024.   Please provide us with a status of when you will be able to give the owners of Jen's box files to Myra Dudley.   Here are the links to those box files -- today we get error messages on both that we do not have access: https://ibm.box.com/s/bdh9ed8bqleejdgytvmodq5dtxuubx4z https://ibm.box.com/s/vw4fy5it9jeie7k4ybjfo818jyv59kxt

To whom it may concern, Please see attached a screenshot of the error message. This occurs when our attorney, tries to open PDF documents from his Box Drive on Windows.  He has ‘viewer’, or ‘previewer-uploader’ Status, and has already extended file path on his Windows. But the problem persists. Could you please assist us in finding the issue and the solution?  

Hello, Through Box Governance, can you setup a retention policy for the trash folder? I want a retention policy that starts when items are deleted.    Thanks, Katie

Hi there, as stated in other posts I request for the script to reclaim storage space be ran on my account as my available space is also incorrect and is actually affecting uploads.  Please help run your script to reclaim storage, thanks!  

So the email activations are not going through.  I have deleted the account and readded the account.  I checked Email flow in O365 Exchange and our Proofpoint.  I see nothing.  Please assist.  

Hey, If copy paste can't be made to work again, I'll have to find a new tool.  What is being done to fix this?

The office manager of our company has left the company and was the owner of our account. we need to change the ownership but don't know how to proceed since we can't login to the managers acount. She left on bad terms so we can't ask her to reassign the account. What do you need from us to make this change?

Hello, A folder has been shared with me multiple times but it is not showing in my account. I need access to this folder.

Hi! Wondering if you delete a managed user from your account, will it delete the files that that user has uploaded?

Offline files ARE NOT working for me despite all the efforts. I have already asked for help and each and every single time someone here labels the post as "Answered" and that's it. But is it forbidden to get help from the company????I am not the only one having problems with offlines files for the latest Box Drive windows version. IT SIMPLY DOES NOT WORK.  

Hi, I am syncing my Box drive files to desktop using the Box sync agent. When I try to open the files on the windows desktop, I get an error. Note that my files are encrypted using a encryption technology, and I have a desktop client that helps me open these encrypted files. I can open these encrypted files on any other folder, but not on the Box folder that is synced to desktop. Can any one help me with this issue?

Hello. I cannot upload files due to limited storage, although I have unlimited storage. I appreciate the help.

When I open the app box on my mac, it asks me to log in, I am directed to the browser to login and after logging in it goes back to the initial image of the app that did not open.

Removed and re-added Excel Online Previewer. Only option shown, for opening spreadsheets, is Google Sheets.

Hello, I am trying to transfer all the files/folders of a user(Co-Admin) who no longer works here to my account (Admin). I've noticed there's a menu option to transfer the items, but I have to select each one individually.    When I select all the files, I only have the option to Download or Delete. Is there a way to change ownership of all that to me?   Thank you

I can download files, but I cannot preview them:

One of our users created his own account by accident and we are unable to create the enterprise associated account for him. He has deleted the account he created himself, but I am still unable to create the account on my end. <personal information-redacted>

Hi,Please run a script on my account to fix the data accuracy issues around user storage size.Thank you! 🙂

I tried to close my account before the payment was processed.  Had great difficulty. now my credit card has been charged over 100 $.  Please reimburse me. 

I was provided a folder for Box that I need to access and when I click on it, it says this  Oops! We can't seem to find the page you're looking for. Go to Recents | Go to All Files