Hi Cary, 

Welcome to Box Community and glad to assist!

In order to get a closer look, can you confirm the following? 

• How do you save files, can you walk us through your workflow? 


• Do you have a local Box application installed in your machine? If so, please verify your Operating System and Box version. 


• Lastly, please attach a screenshot of your error using this Community post. 

We'd love to further assist!