Support Forum

Hi, folks, I just started a Business Plus and I need to setup SAML SSO for my testing, and the Admin Center says I need to upgrade my plan in order to setup SSO. Can someone in support help me get this working for my testing?

Current storage display status (trash is empty)

I have downloaded box tools and it is not showing as an extension for Google chrome. Please assist.

i neeed to reset/remove sso config

Dear Support, My work colleague had access to a folder containing 29 sub folders  - using Sharing -  External Shared.  Now he can only see 3 of the sub folders.  No other settings appear to have changed

I've been working on a word doc or 2 days and accidentally closed it without saving changes.  I thought I'd only lose the last 10 minutes of so of work by accessing the version history on Box.  However when I go to version history, there's nothing there.  It only has the original creation date from two days ago.  How is this possible?  How often does Box save a version history. 

Anyone having an issue opening excel files? All was working well until Monday 7/22 morning. No one on our team is able to get in. 

Used to be able to do this and no longer can and it is driving me CRAZY.  Everyone in our company is not able to do this anymore either, as I have asked around. 

The application gives me an error message saying "There may be open files that Box Drive cannot detect. To prevent any loss of the work, please ensure any open Box files are saved and closed before you quit."

I have a request from a user to have their account deleted and all data moved to another person. I have checked multiple posts on this forum but there doesn't seem to be a clear answer or they are extremely outdated.I know that when deleting an account, I am asked whether I want to move that data to another person or simply delete it.However, I have a couple questions: 1. Is simply selecting the new account upon deletion enough to move ALL data from one account to the other? 2. Does that break any existing links to the data? (sent to external and internal collaborators) 3. How long would it take for, let's say, 300 GBs of data for that operation to complete? 4. If there is data lost, how can it be recovered?

Where can I actually get an answer to this question. I see only questions and no answers in the forum.  I've added a new managed user, but keep getting a message that they're not associated with an Enterprise. I've added them, but they don't show up in my list of managed users.  HELP!!

Hello!We just switched to Box from FileCloud and I am trying to figure out the best way to transfer our files over. We have roughly 500 gb to upload to box and it seems like every way I've tried keeps running into errors. I was wondering what the best way to transfer them to Box was.

Good afternoon. When I upload a file of more than 1mb it gives error and it does not synchronise in the cloud, the file with a red dot and does not update on other computers. Thank you.

I accidently deactivated a collaborator and would like to add them back in.  How do I do this?

Hello, i have been waiting for the review for my app for more than a month, I'm not able to create a ticket for support, could I get some help, here is the link of the preview of my app: https://app.box.com/app-center/c4s_-_creators_workspace/app/gx8cTwg3FK

We are getting 429 too many requests in Go Anywhere MFT while transferring the files Box Enterprise ID: 358644059 APP Name: GoAnywhere MFT Client ID: l1tchhjxjnjslzfjlrf36tsbk13to91a

Hi, my account storage space is incorrect. Could you run please the script to free up space? Thanks

I just found out I have been charged for a Box service renewal on 06/30/2024 I never authorized. Please refund. 

I notice that my most recent installation of Box, does not seem to allow access to synced files when offline. An older PC with Box installed does seem to allow access offline. Box version for which this is a problem is 2.39.174.  Offline access is very important in our applications. I am working on Windows 11. The version on the two laptops looks the same.         

Hello, I recently got a Business Subscription to Box and I am trying to create a custom URL public link for some documents. When I got to the Shared Link Settings on the specific document, I saw the Non-private custom URL option, which is grayed out for me. Can you please help me resolve this issue?

My storage became almost full so I deleted many files in my box. But "Storage Used"  isn't changed and I can't get my storage space back.Could someone fix this issue?

Hi,I have been signed out from the app and can now not log in again. But I can access my account through browser.  I've signed up through gmail. When I try to log in through the app, it redirects me to browser log in page. After input the login info, it redirects me again to the app but in the login page again. The attached image is what I get after try to log in. I've tried both windows and mac pc.

I tried to check the amount of space used by the folder. An error occurred while loading metadata. Please help us resolve the issue.  

Hello Can you reset the free space from account ID 13906627666 Best Regards

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So I'd like to know if these mail adress are in supplession list. Below is the link for the article that I read. Troubleshooting Issues with Email Notifications – Box Support Regards,