Support Forum

Hello We are having problems with the Incorrect Storage Usage problem on this box account: Account ID 16674665918 Could you please run the script to fix it? Note: i had this problem now in several accounts, would´t it be easy for you and for us, if there where a buton in the online admin console to run the script and fix the storage report issue? Best Regards

Before I delete a user, I first want to transfer all of their folder/file ownership (owner and Co-Owner) to another user.  Can I do this easily?  I have not found a report that works well and I don't see an easy tool to transfer massive amounts of data (+5TB) to a different Owner?

I can create a link to share a Word (*.docx) file to "anybody with the link" but I cannot do the same for *.pdf or *.xlsx files.  I have my account settings set up to allow this.  How do I create such links to share view-only PDF and Excel files with people outside of Box?

Hello. I deleted most of my files and emptied the trash, but the storage space is still full. Is there a way to handle this on the user side?

  We are adding 2 new users, and the confirmation email fails to send. We've checked the junk folder as well as our spam filter. 

Is there a way to create a custom watermark instead of the default user email / date / time?

Again this is a on going problem that i wish you guys would fix! once i delete files the data does not reflect the delete!  I have to send these support tickets ever two weeks to get this error fixed.. Please fix this asap and hopefully we can fix this problem once and for all!!!                  

Hello how do we remove an owner who is no longer with the company and give ownership to someone else?

Please someone help, I had a BOX file shared with me and the owner of the file left our company and now I do not have access to our important files. Is there a way to get those files back? They would no longer have access to the work email associated with the account either. Please someone help. 

Hi everyone, I recently canceled my Box subscription but have now decided to renew it with the same product I was using before. However, I noticed that my Enterprise ID has changed. I need to revert back to my previous Enterprise ID because all the app users who were previously associated with the old Enterprise ID are now classified as external collaborators. Could someone please assist me in restoring my previous Enterprise ID? This change is critical for maintaining proper access and permissions for my team. Thank you in advance for your help!

after i upgraded my plan, all my previous data disappeared. 

Hello, I am unable to upload, Download, and review the file in Box.  

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

Hello,  Is there a simpler way of doing this rather than adding names manually? 

I am unable to change our admin email address through Account Settings. When trying to submit a case, it asks me to confirm the email address. The link to confirm then says 403 Forbidden after entering the password.

I've set up an account for one of our new employees, but the confirmation email never comes through. I've been trying this for hours. I then decided to do a test. I created another account with a different name and email, and it worked as it should, but for some odd reason, it does not work for the new employee. Please advise. Thank you!  

The only Box administrator has resigned. I am the new person in charge of the organization. Can you please guide me on how to transfer the admin rights?

The office manager of our company has left the company and was the owner of our account. we need to change the ownership but don't know how to proceed since we can't login to the managers acount.  What do you need from us to make this change? Please respond as soon as possible. thank you!  Michael Rodriguez, Executive Director, California Alliance of Academics and Communities for Public Health Equity <personal information-redacted>

We are trying to move our website to memberplanet. I am making progress but am stuck on the document storage links to the site. I keep getting this message below. I get this error when I trying to create a hyperlink from site to Box. app.box.com refused to connect.   I contac ed memberplanet and they said it is issue on the box side. I have read the support articles and do not find this problem. Do you have someone that can help me please. Thank youKim SchutzLincsters530-300-7705

Hello, I have deleted all my files.I have deleted all my files and emptied my Trash. I have left it as it is for a month and still the capacity has not been reduced to zero.Can you reset it with support?

I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set. I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

The storage capacity information is incorrect, please run the script that corrects this situation, thank you very much

I had to delete an old employee's Box seat since they retired. They were the previous Admin for our office. I transferred the data to myself and now a TON of our files are GONE.  Can someone from Box.com Support contact me asap? We have two trials coming up and I need these files back by Monday. 

Hello, I have accidentally uploaded documents.  I need your help to delete them. If you need to reach me, my number is <personal information- redacted> Thank you, Suzette

I am used to a file system that allows for a "detail view" whereby my screen can see 50+ file names. In BOX, I only can see 10 or so files on one page without having to scroll. Is there a setting that would create a more consolidated view or font size?