Support Forum

One of our users, has an active account but has been unable to use this account as the user never received the confirmation email and cannot reset the password. We tried deleting the user and re-adding them but this did nothing to help. Please advise.

I created a Box account through a Google email, everything was fine until then, but when I downloaded Box Drive and tried to open my account it presented problems, it went into a type of loop, where "LOG IN" appears in the application, and then send me to the browser and complete the login process, but once I open the account, the application continues on the same "LOG IN" screen, I already deleted the application more than 3 times and installed a previous version and nothing, What I can do??

Hi!  I am not able to upload anything new because I am getting a notification that I have "reach the storage limit, but that is not accurate.  What can be done to help? Thanks!

I use Box through my workplace at the University of Chicago.  Until very recently, I was able to connect to the Box portal at https://uchicago.account.box.com/login then log in with SSO.  This is using Pale Moon web browser.  Starting this week, I was instead redirected to a blank page that is titled Submit Form. Accessing the web console gives the following error: GET https://sso.services.box.net/sp/startSSO.ping Content Security Policy: The page’s settings blocked the loading of a resource at inline (“default-src”). Source: window.onload = function() { .... Disabling Content Security allows for the SSO to go through.  Box works fine afterward, including if content security policy is re-enabled. The same University SSO works fine for other websites.

I'm having a new issue with the Box iOS app - when uploading photos and videos from my iphone it is changing the create and modified date to the time of upload. I've been using the app for a few years now and didn't used to have this issue. It seems to be tied to more recent versions of the app. Any ideas on how to fix this?

Hello! All files have been deleted, but the storage limit has not reset and it's still close to full. Please reset it if possible! Thank you!

Our staff is leaving and we deactivated their accounts, but it looks like some of the files in Box left with them.   Is there a way to get those back?? 

I have an old non licensed account and need to set up a new licensed account with the same email.  But I need to have the old one deleted ASAP

I am the co admin on our account but the main admin has not been at the company nor has a valid email with us for years. I also need to change the billing information. Neither task can be accomplished directly on the site. Please contact me ASAP. 

Dear team, our box folder owner has left the company and we are unable to restore his email. Can you please contact me to change the folder rights? Many thanks and kind regards. Vit

Our team here needs help on how to setup BOX correctly for our customers/Rochester Welding to use.  Is there anyway you can help get us on a virtual Teams call?  There has been frustrations on how to go about this.  Please advise asap.  Thanks for understanding! Roe  

in Sign, Request Signature, Add recipient for each new recipient has a unique colour applied, You then should be able Add signature and tax boxes per Recipient   As i hover over each recipient there is no way to select a new recipient i am stuck on one

Hello, I am wanted to upload multiple powerpoint folders directly to box. When I click folder upload on box, it takes me to folders on my Mac. My power point folders are not saved to my MacBook but to my one drive account. Is there a way to upload directly from powerpoint one drive?

My company uses a shared file for a weekly meeting. The file is no longer seen by anyone, except when searched for - it shows up in search results but when clicked, it says "Oops! We can't seem to find the page you're looking for." The person who last edited the file cannot find it in his trash folder either. 

Hi, Is it possible to check my storage limit, I don't think it's reporting correctly. Thankyouuu

I'm experiencing difficulties with uploading folders with files. My folders are uploading empty. Any advice?

Hi, Can you please run a script to correct my storage amount shown (I don't have any files uploaded to my account, so the storage should show 0 of 10GB). Thanks.

Hello, my company pays for 2 box accounts for me (see below) and would like me to consolidate so they can close the old one. Can you please merge or migrate <personal information-redacated> into <personal information-redacated> or advise how I can do this?

When attempting to change a users email address, it gives me an "invalid email" error. Please advise.

Would you please let me know the process for changing the owner of the account. Thank you.

I am trying to grant access to five different users on the Box. They are not receiving the invite when I send it directly through the Box, so I have to send them a copy of the link. When they use this link, they try to sign up for an account, but they never receive the confirmation email. So, the problem seems to be receiving emails from Box. We checked any spam filters on their email and there are none. 

I was invited to box by site TFA. It will not allow me to accepted the invite. 

I'm doing my initial setup of 25 users and 8 already have box accounts that use our company domain but aren't affiliated with our new enterprise account.  Not sure how to contact support to fix this.  TIA

Hello, Out of nowhere Box is now not letting open files that I have been accessing on a daily basis for months. I now get this message whether on my laptop or my phone: This preview didn’t load because you don’t have permission. Please ask the file owner to update permissions.   Please help  

Hello, I am looking to automate backups from our company's Box account to local storage, partly for regulatory reasons, but also so we have time based backups and deletion protection, in addition to what is already provided by Box in terms of redundancy etc. I am looking at NAS models - Synology and QNAP. Synology has cloud sync, but this just keeps a mirror of the cloud storage, not a time based backup. There is Hyper Backup, but seems clunky to combine this with cloud sync. QNAP has Hybrid Backup Sync (HBS) which I am looking into. Does anyone have any experience with this? Looking to roll this out ASAP so appreciate any input. Thanks!