Support Forum

I am setting up a "Business Plus" account for my company, and have verified my domain and have forced SSO for signing in using Okta. How do I handle managing users that had previously signed-up for personal accounts using my verified e-mail domain. I can't add Okta users that have the same email they used to sign-up for a personal box account.

Hello all, I have BOX free account and today  logged into and majority of my folders are missing. I looked into my trash and they are not there. They were there/available and accessible yesterday. Any Help?   Brian

I have a user that is unable to open Excel files, rename files, create new files, or delete folders. They receive a pop-up that says "Invalid Device" and "Catastrophic failure" whenever they attempt. They are able to work normally within the web platform, but not within mounted volume in File Explorer. The user is using Windows 11, Box Drive. Box Sync is not installed.

It says my account is locked, but I put my email in and don't get an email to get it unlocked.

How do I get Box to start syncing voicemails, text messages and call recordings again?

Please re-send verification email and the one received expired.

How do I move a sound file from recents into a specific folder?

Good morning: I am sole user of my Box account and do not share folders. I do access Box through 5 devices. On one of them when I log into Box no folders appear. The screen is blank. Where are my folders?

Hi, My storage says is full but the size of files does not reach 10 GB but displays 49.9 GB of 50 GB and trash is empty  Can you inspect what is wrong? Thanks

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  I've tried the work-arounds listed in community posts (press Save twice; email in all lowercase), but they don't work.

My folder that is named All Files has no files. But my page says 「321.8 MB/10.0 GB used」. Please clear my folder capacity. Then make my page「0 MB/10.0 GB used」.

Hello, the folders and documents of our company are missing. We need them immediatly back. Otherwise we can´t work. This is an emergency.  We already looked in the trash but there is nothing. We also tried to call the custumerservice but couldn´t reach anybody.  Please help us to get our folders and documents back as fast as possible.

The display of free space is incorrect and I would like to solve it.

Hello, please help with this issue, this is next reminder from me, I have 10/10GB and no files upladed, please for quick repair. Thanks.

Hello, A client noticed in the details it says "this shared link will be disabled on Aug..." I know who the owner is.   How do I change the expiration date or whatever that is?  

Hello, We have one user on Windows 11 who is no longer able to save, delete, or rename any files. This just started happening over the last 2 days. Box Tools is installed. Box app is up to date. We tried uninstalling, rebooting, and reinstalling with the same results. They are able to work with all of these files on box.com but no longer on Windows. The error when attempting to save, delete, or rename a file only says "invalid device" Someone else reported similar behavior in another post just yesterday. Any help is appreciated, thanks!

Hello, we are using Box for our clients and I cannot add my client to a folder because it says that the user is deactivated. Can someone please help so I can add him as a collaborator to a box ASAP?Thank you so much!

i use enterprise  so i make zip for upload 61GB file each 30G/31G and then i saw message when i try upload  -you don't have free space-

The email address I used to log in is now showing as invalid credentials.

Have seen so many threads along these lines but doesn't seem to be any fix at all. I have 50gb available in total in my Box, and have one folder of 25gb in size in there. But it's reporting as full and not allowing any further uploads. Please can someone help. 

I am currently using the Box free plan and am trying to upgrade to the Box Personal Pro plan. However, I keep encountering errors even after entering my card details, and I am unable to complete the upgrade.

how to end collaboration for bulk files at one time.

Hello, I downloaded a lot of files onto my server and they are not syncing with Box.com.  The earlier files did bit not when I did a big transfer. Could someone take a look?   John

Is there any development to support arm processor for windows based computers? 

So I noticed a shared link in my recent files. I don't recall even clicking it but its there. Anyway, I tried looking as much as I could, there was no remove/delete option. I just don't want to see it any more. Any options?