Support Forum

Was told that I can’t start a membership and I have to go to support to solve my issue

I tried logging into my already existing account. I had to reset my password. All my existing files are missing. Please Please someone advise on where all my files have disappeared to.  

Hi,  Box account is no longer visible in ny Authenticator App. A a result, I amm unable to log-in. I want 2 factor authentication to be disabled for my account, to acccess my files.

In the documentation for the salesforce integration, it mentions using visualforce to add the Box component to custom objects - is that something that needs to be built from scratch/a large lift, or are the pieces needed included in the integration package?

Need to transfer admin access to enable box shuttle

We want to use hosted box file picker as following https://app.box.com/index.php?rm=box_select_view&client_id=123&link_type=folder&multiselect=false&picker_id=uniquePickerId File selection works fine but we cannot select folders. Is there an option that we can use to enable folder selection as well?

I'm trying to create a Word document for my department (we have an enterprise account) that shows all our folders and subfolders to help locate items when you don't know the name of it. I haven't been able to find anything thus far. Thanks!   

Anyone else getting reports from end users that excel files they use often in box that normally save in a few seconds are now taking over a minute to save?  Wondering if its related to the recent code changes to allow for larger file sizes.  

Hi I have downloaded box tool in my computer. I was working on an excel document for a few days now and it says that it is tied to the online box document. However, the document is updated in the app.box, and i am unable to find the document in the box tool edit temp folder.   I have checked the box tool local AppData folder and i see that it has been logging my edits and uploads in the metrics document. Is there any possibility to find this document in the cloud? It is not in my local/ temp documents.

Hi - I'm exploring the Box integration with Salesforce. Most of the documentation refers to Attachments. Does this mean that if an organization is using Files, those will not work within the integration? Is there a way to make it work with Files instead?   Thanks

Hi, when I try to save new files, I get a message saying that my storage is full. However, when I go to the account settings (for my own account, not collaborated folders), it says: 5.3 GB of 50.0 GB Here's the message I got when trying to upload a new version of a file However, I also get this message, which seems to indicate the system recognizes that I have far more space:Here's the account settings info:This is a developer account. How do I fix this? Thanks

My account under a paid account. I have had an account for several years under <personal infomation-redacted>. This email is no longer valid. I added my personal email for now temporarily <personal infomation-redacted>. Owner accidentally created a new account for my new email instead of letting me update the email on my existing account. I have tried deleting the new account and so has the owner. Box has confirmed the account was deleted BUT will not allow me to add my email to my existing account. It keeps giving an error  "Oops - that person already has a Box account". The cancelled account is under <personal infomation-redacted>. We need it completely wiped so I can add it to my existing account. Thanks!

Hi!  We use Box For Salesforce, and upload files to Box directly through a Salesforce (Classic) interface.   We are having an issue that when we attempt to upload a folder with nested folders, that Box either errors out or the upload completes, but no files are actually uploaded.  Not totally sure where to start with troubleshooting.

As the title indicates, when working with a Word document in Box, I occasionally find that comments will appear normally in the Box preview but miss chunks of text when I open with Box/download the document outright. Longer comments seem more susceptible. I had only seen it at the end of comments until now, but apparently, it can cut off words in the middle of a comment.Is this an issue with how I am working with the document? Uploading? Is it an issue with word-box communications? How can I resolve this or prevent it from happening?

I am trying to add a collaborator but I am receiving an error message "invitations could not be sent to the following people b3ecuase external collaboration is restricted by either your or their enterprise. "  Can you please advise?  

Hello,  I have an external user that I invited to Box months ago and who has had no problem using Box so far. However, recently she cannot access, and we are getting the error message "Sorry, you cannot invite deactivated users to collaborate" when we try re-adding her. Could you please advise on how we might reactivate her?  Thanks very much

Resurfacing an old topic that has not been answered: Corporate box account, google sheet shared through box.com. Has been working for years and suddenly receiving error when editing google sheet with "Unsaved Changes to Box" in the google sheet.  "Your changes were not saved to Box because of an error. You can restore a previous version." I have tried: restoring to previous version: failed - still see error Cleared all history and cache as recommended: failed - still see error Browser is up to date: failed - still see error Restart machine: failed - still see error

Hello - I accidentally removed a ton of collaborators from a Box location. Can you please let me know how I can see who was removed so that I can add them back in to the folder? 

I have many BOX folders that sync with Quick Base, on some folders but not others after the sync occurs the file in the folder is moved to a DONE folder. I would like all my folders to have the DONE folder--how can I do this?

The owner of our account has left the company and we need to assign it to someone else. Can you advise?

先方からメールで送信された添付ファイルを開くために、BOXにアクセスすると上記メッセージが出て開けません。対処方法を教えてください。

I have a Windows machine and installed the Box application. After install, and logging in, the screen turned black. The machine still appears to be running, applications notifying, but I can't access the desktop, file explorer, etc.

I'm a lawyer and I have submitted documents via box for a workers compensation client.   However, when I called the division, they are saying they did not get my submissions. Any thoughts as to what is going on?

I have been recording into a box folder for 6 years! I attempted to record yesterday and again today, and after recording hit the save button. It didn’t show up in the folder. Where is it?

Why is there no way to contact support?!?!   Every time I check Hide Collaborators, and try to Save Settings, it refuses to save the settings and reverts to showing collaborators. I've tried 5 times on multiple devices with zero results.