Support Forum

Looking to automate Box Sign and Box relay via batch send. Has anyone done this successfully? Specifically I'm using batch send to send a document for signature, then want to use Box Relay with Meta Data to rename the file. 

I cannot see the size of my folders when I log into my box account when I access it from the box.com website, just the number of files. Can I get a step by step with pictures on where to look for something that will show me the folder and then the size info next to it.  The previous posts on this are not clear, to the right, next to the share, etc. Margaret

Till today I have not bumped into this problem. So now when I try to share a file from iPhone app, the app is getting unresponsive. I play with cache size, reload the app, but it doesn’t help. I cannot share files anymore.

I get an error message when I try to add a user with an existing account.  I have found several posts but no published info on how to fix the problem.  

Inaccurate Space usage displayed. Please fix it ASAP

One of our users is not able to receive the confirmation email. We have tried deleting and remaking the account.

I reached close to the limit a while ago and have gotten rid of old files over the last months or so.  I'm still getting out of storage messages, but the admin console window show I'm only using 5% of storage. Please apply the script to clear this error. Thank you in advance.

Dear Box Support, I am encountering an issue with my form template. After creating a template with various input fields, I've noticed that none of these fields are appearing when I attempt to use the template. I have just got my annual subscription for 15 docs a month and it costs me 2 being sent out empty!!  I have verified that the template is selected correctly and that there are no conflicting field settings. I have also tried opening the template in different applications to rule out potential file corruption. When sent to the recipiant none of the template fields have are appearing  Could you please provide guidance on troubleshooting this issue? Any assistance would be greatly appreciated.I would want a simple guide to make sure I dont miss a step.Thanks 

Hi, trying to figure out how I can set it up so that it sends me an email whenever someone adds me to a document/folder in Box. Several of my other colleagues get them,  but I cannot find a setting in my profile to turn this on for myself. I am unsure where to look or which specific setting drives this, so hoping someone can give some guidance. Thanks!

When trying to create a user in our enterprise account a message stating the user existed outside an enterprise account. Having found the account and closed it the same message is given when trying to create the user. Does user account deletion take a set amount of time?

Self explanatory. File in question: https://www.box.com/s/gmo8k8wq4m2k46dtamjlWhy isn't the site working?

Hi, my storage is full, but it isn't. I have tried to remove files but the storage size didn't change. Please fix. The error of storage size have solved 8 month ago, but now it causes again.

I have wasted many hours trying to recover my business files.  They mysteriously disappeared in December 2024 when you had your INCIDENT according to your forum.  I need help recovering them.  Your FAQ answers in the community are not helpful and a waste of my time!

I need to create a support ticket.  How do a request a ticket? My work's protocol name is not visible on my homepage. protocol name: M23-784  

Hi everyone,I removed a contributor from Box today and almost all folders we were working on disappeared from my Box.How can I get the folders back ?Thanks for help !

HelloI am my organization's Box administrator.My organization's Box tenant domain is verified by my organization.I want to know how to find unmanaged users who have email addresses from my organization's domainIf unmanaged users are used as Shadow IT, I want to delete those users.and only non-Shadow IT users to join My organization's Box tenant.

One of my collegue also needs access to box, but i am not sure who is admin in our organization. Need support.

Hi Support team, I'm a Box co-admin on the Playstudios Business Box account. We had a deactivated account associated with this internal company email <personal information-redacted> but got no luck. Please help us reactivate it or add it as a managed user. Thanks      

I have a Starter plan and was wandering if I can restrict external users from downloading an entire folder. I want them to be able to download individual files within the folder but not the entire folder. Is this possible?

メール確認リンク有効期限切れアカウントの確認メールを再送信

Can I recover deleted files in the Recycle Bin with the Personal Pro plan?

My email address is going away.  I need to change my primary email address, and keep all the folders and documents I currently have in my account.  I am the only user, using the free version. 

Windows 11; getting this message and sent the log files. What do you recommend?

メール確認リンク有効期限切れ　アカウントの確認メール再送信。

I am currently setting up box for my company GlyProVac I need to add my co-founder to our enterprise, but he already has a box account. Therefore I get the below error message.   Name,Email,Errors                   XXXXXX,Email already used in a Box account but not associated with an enterprise