Support Forum

BOX.COMでは92.9 GB/100.0 GBが使用中となっておりますが、実際に使用しているのは15Gほどです。ごみ箱も空なのですが、どうすれば容量がもどりますか？

Sometime this week, the search results have been limited to 20 items with no option to load more when I know that 100+ files match the search. On the web app, I used to be able to scroll down to load more. Narrowing the filter down just loads a new batch of the most relevant 20 items. 

If you know of any, please let me know.Regarding setting passwords for shared links.Is it possible to set the password for the shared link in the free plan? If not, please let us know which plan is available.

Hi there, I think I'll upgrade my account to Business Account to use metadata. But I want to ask something about metadata.  I share my folder with external collaborators, and they have edit permission in my shared folder. The file of shared folder is applied metadata, but external collaborators is in the other tenants, so I think they can't use metadata to search advanced in their tenants. If they create the same metadata template in their tenants, they can use metadata to search advances in my shared folder? Regards, Ngo Duc Doanh

I would like to switch my primary email address and the email domain from my old company to a personal gmail email address and not corporate email domain.  My other users would also use their personal email addresses.   How do I need to convert my current Box account to allow for the above scenario?   Thanks   Frank

I am trying to access a shared file from a university that is different from mine. The file is made accessible to users at my institution, but I receive this error message: "This shared file or folder link has been removed or is unavailable to you".   Please advise.

I'm logging in with someone else's account. Because I didn't receive email after click "Reset Password". I have followed the troubleshooting step but it still not worked. My email is <personal information-redacted> I have checked Box site and email are not  in my company's block list of websites. And I also reset my password using a different browser or you can clear cache and cookies on my preferred browser. Also, I have checked my virus scan, Internet Service Provider, and company's mail server or firewall and make sure that my email client is not blocking emails from  Could you adivse what should I do? Thank you.  

I'm on this site https://upayacouncil.wordpress.com/english/ and I'm trying to view many of the text files. They all seem to be stored on box, but nothing loads. Does anyone have any insight into why I can't access any of this site's materials? They are clearly trying to present the materials to the public using box.com but nothing is loading?Thanks

Hello, I'm missing files in an entire folder. Please help!

Hi! I am missing a folder.. and it's not in trash. It has disappeared. Can you please help me find it? Thanks!

I am trying to access my "VMS" folder in box that holds all of the files that I link out to for our school website and school communications. It is saying I do not have access, although I am the owner of the files. Please help. Joy Murphy<personal information-redacted>

Hello,   Each time i use a new mobile device to log in my credentials i am unable to further it because the sms notification are not sent or i do not receive it. can this be updated to email as another option

When I tried to open an image file I loaded to the box, file extension is .CR3, I have the following message: (This preview didn’t load because the file type is unsupported. Please try to open or download the file to view.) what do i need to do to be able to open the file and view the image? I have other software app which can open these kinds of files, FastrawViewer, would that helps to open those files?    

I keep trying to log into Box Drive and it sends me into an endless loop of logging into Box Drive. I try to log into Box drive and it opens a webpage for me to log into my account. I log into my account and then it opens up Box drive to have me log in. I click on log in and it sends me back to the web page to log into Box drive, and it just repeats like that over and over again. I have tried to reset Box Drive and it doesn't work. I tried those exact steps and I am still having issues with the Box Drive application. Box Drive version is 2.41.226.0 Operating system - windows 10

Hi everyone. I can't seem to enable 2FA. Just keeps showing this screen on multiple devices I own, desktop or mobile. What can I do?

Our organization uses our corporate addresses to login to our market agency's BOX. We enjoyed using theirs, and got our own. Now we are seeing that we are not allowed to use our corporate emails for our own box because they are already being used to login to our agency's box. What is the work around? It is not feasible to merge these two organizations accounts into one, as they are two completely separate businesses.

Hi,  Due to a suspect editing of a document, I would like to know if there is any way to find out the IP Address of the device on which the document was changed. I can see which user changed the previous version, but since a lot of people work on this user I would need an IP Address to locate the device on which the change was made. Can anybody help me with this problem?

Hello, Good moorning. I would like to ask for your help with the following case: I uploaded an Excel file to Box that contains checkboxes for tracking the progress of assignments. When I open the Excel file, it shows "False" or "True" corresponding to the values of the formula. What should I do to display the check symbol? I would appreciate your help.

Our box account admin is owned by me, and I am no longer working at the company.  We'd like to change admin to a new email address within our company. Would appreciate assistance on this matter because we fear losing access to the account.

Hello!I'm using a pie chart to pull data from our form to keep track of what departments are requesting projects. However, it uses all of the departments in the column except for one. When I recreate the chart, it continues to omit the one category. Is there an easy fix to make sure that all of the information in the column is represented?

How do we enable BOX connector in Power Platform?  Enable BOX connector in Power Platform. Currently we are getting error that "Disabled the connector" error. 

I used to have access but is unable to access anymore. Once he signs in with his ID and password, it is asking him for a 6 digit verification code. 

Hey guys, I recently updated Windows 11 to the latest service pack. I basically broke the app i use primarily for work (Wwise), so I had to use the roll-back feature, which seems to have works fine other that Box no longer works.  I tried to reinstall the app, to which I got an error. I tried to use windows uninstall but got an error. I did the manual uninstall deleteing all the appropreate files and reg enteries, but I still can't install with this same error.  Any ideas? Thanks, John

We have 2 domains for our company and I need to add one. Box says to do this i need to contact support which leads me to this community page, NOT a place where i can submit a support ticket. How do I submit a support ticket?