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Question

New User not receiving verification email

  • May 27, 2025
  • 2 replies
  • 9 views

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I have a new user on our platform.  When she signs in it tells her that a verification email was sent, but she is not receiving it.  It is not in her junk, and all other emails from box appear to be delivered correctly.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Greg, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. For your additional questions, let us know in the forum. 

We'd love to further assist! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I chatted with support and resolved the issue. Thanks