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Question

Unable to Add User

  • May 27, 2025
  • 1 reply
  • 8 views
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"Email already used in a Box account but not associate with an enterprise"

I have several seats that I am unable to add to our account and need help with getting this accomplished. Reviewed several post that have this issue but still unable to get it worked out. 

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Jake, 

    Welcome to Box Community and glad to assist! 

    You're likely to get an error while adding a personal free user. This serves as a reminder that you're adding an existing Box user. 

    Here's what you can do. 

    • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, please see this article. 

    Thanks for posting! 


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