Support Forum

We have 2 domains for our company and I need to add one. Box says to do this i need to contact support which leads me to this community page, NOT a place where i can submit a support ticket. How do I submit a support ticket?

I have several staff who have a box account that they used to receive documents from others who use box. Our organization has now purchased Box enterprise, when I try to add them to our users. it says that we cannot. How can we work around this?

Just logged into Box after about a year and for some reason none of the shared files associated with my account are there. The app asked me to log out because my account had been 'moved'. How can I retrieve the shared files that were there last year?

HI team, recently we have reset the client secret for Box through Developer console. And we have updated the new secret wherever its necessary for our application. But the issue is when we are trying to upload a file to box , getting some unexpected server error response fromm Box API. When we looked into log we can see after resetting the client secret also, its not picking the client ID and secret , the value of client ID and secret is showing null.

Hi, Lately we have had a turnaround with retirements and promotions. I am not sure who our BOX admin is so that we can add more users. Can you please help me with this ? If you need to reach by phone please call our IT Admin at 315-244-1294 and he can assist in setting this up for us. His name is Rob Cochrane.  Thanks !!

I can't open word file online when i login to box via boxcn.net. but it works when i login to box via box.com

Keep getting either a "Couldn't download - no permissions"  or  "File wasn't available on site" errors whenever I try to download the file. I also noticed that the file will download about a third of the way and then reset at 0% downloaded 

My work email address is associated with another company profile. How can I disassociate my email address and that profile?

I encountered a 500 error while using Postman to call the Box Sign API to create a sign request: Endpoint:https://api.box.com/2.0/sign_requests Details:The same developer token successfully works for file uploads. The application is approved and authorized. Could you help identify the possible reasons for the issue?   { "type": "error", "code": "internal_server_error", "status": 500, "message": "Internal Server Error", "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/", "request_id": "0301ec73ba5420dac2e91dc81cc5f2845" }  

I cannot find any place to delete my account on this website. Could you please delete my account before the payment date? 

I have looked on this feed and although there are several feeds started for this topic I see no resolutions. It have been 2 days now so the 24 hours excuse is not goin to work. It is critical that this data is back up ASAP. I see the folders/files on my Box Drive but when I try to move of open them it says it cannot connect to Box.

I have been trying to login to my box account and when I try to make an account it says the email is already taken and when I try to login it says that there is an issue with the account. Please help!

Hello, I am once again not receiving BOX Updates to my email as of 12/6. My IT had previously unblocked all BOX notices first go around, and they have have confirmed nothing has changed on their end and should be receiving. Can you check to see if my email was suppresses again by chance? Or if there is anything you can see on your end that would prevent me from getting the BOX updates?  

I had problems logging into my account, but then was able to do so after entering the old email address tied to the account and resetting my password.  The account is available, but the files that were sent to that account are not there.  The files were sent just a few days ago.  How do I get those files back into this "updated" account?

Hi, I reached out before yet my issue isn't solved. I noticed most of the folders of our company account have been deleted by BOX. Will we be able to retrieve them? These are folders that we share with our client and now all work is impact because of this issue.  Also, I mentioned in post before that we need to switch our main admin account to me, so that our company can follow up with the invoice and have account access. Because the old employee is no longer available, now there's nothing we can do with our box account. Please help to solve this issue asap. Thanks! 

My account online is not setup under the companies business account and needs to be linked. Also my box account through the App won't let me sign in Im guessing because my account is not linked to the business account.

Hi, I'm working on Python automation for box. It works with the developer token but when trying to authenticate with CCG, but I get: {'error': 'invalid_grant', 'error_description': 'Grant credentials are invalid'} It's a sandbox account using Authentication Method, OAuth 2.0 with Client Credentials Grant (Server Authentication), and App Access Level, App + Enterprise Access I authorized the app for access to enterprise.    

I would like to change to a free plan while keeping my account. Could you please let me know how to do so ASAP

Are there any updates on when Box will support ARM processors?  We still are unable to use this and prefer to not have to find another solution.  It appears a lot of people are having the same issue.

Hi, we need to have a new administrator as the previous administrator has retired.

Hello. Everything is new version on my new honor magictab2 tablet. OS android. When I try to save a file (using file manager) file is saved but with 0 octet !! I try with print (save as pdf) and archive operation on mobilesheets app I can't use m'y box app, so. Best regards

If I am already in a folder and want to search for anything outside of that folder, I am constrained to the folder I am already in. When I click "Everywhere" nothing happens and the search won't go through. My team and I are facing this same issue. 

Hello! I am trying to install Box Tools via Intune using a Win32 application package. I am unable to get this operating and I am having an issue with the configuration for the detection portion of the Win32 application. I tried using the registry and a custom PowerShell script that I created, but so far Box Tools is not installing on my test machines. I was able to do a LoB application for Box Drive as it a .MSI file, but seeing as Box Tools is an .exe file, I need to utilize the Win32 version within Intune. Does anyone have any experience implementing this? I am not looking for any solutions outside of Intune. Thank you in advance for your help! 

Hello, I'm creating an user via .NET SDK (boxClient.Users.CreateUserAsync method) but user is being created with different email address. In the body request I'm setting email as <personal information-redacted> but in the result I'm getting something like "AppUser_2317968_daP2ZOIUIW@boxdeveditition.com". How I can create user with proper email address? Best regards, Damian Kochmański

Hi Team I forgot my password, but when I tried to recovery using the email account the email was undelivery. I search on my inbox, Junk Email but dont appear any email from Box support. could you herlp me please to tell me what can I do? regards