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Hi, I'm trying to add an external collaborator but Box automatically changes that person into a Member. There seem to be no problem with other external collaborators but this person in particular, even if I delete her as member and invite again as external collaborator it will still appear as member after she accesses box.


Is there a way to set it up so it not automatically get an account created? Gets very confusing. 

Thank you
Nahuel

Hi Nahuel, 


Welcome to Box Community and glad to assist! 


Looks like you're inviting an email address without an existing Box account. 


For example, john.doe@companydomain.com, who is already a managed user, invites colleague jane.doe@companydomain.com, who doesn’t have an existing Box account, to a folder. Jane Doe’s Box account will automatically be created as a managed user under your Box instance. This applies to all email domains that are attributed to your Box instance.


When someone with your enterprise’s domain receives an invitation to collaborate in a file:


  • If they are currently an unmanaged user, they will remain so.

  • If they are not currently an unmanaged user, an account will be provisioned and that user will automatically become a managed user under your enterprise instance.

For more details, please see this article. 


Thanks for posting! 

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