Following notification of the anomaly, logs have been sent successfully.
Pop out reads: If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.
The "here" link brought me to https://support.box.com/hc/en-us. However, I don't see a way to create a support case.
Please open a support case to resolve my issue.