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Create password error

  • May 27, 2025
  • 1 reply
  • 57 views
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I've just signed up for an account and followed the prompts to set my first password. But I'm getting an error banner when I try and set one that says "there was a problem changing your password". I've tried multiple different passwords with no luck. Any ideas?

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and glad to assist! 

    To create a password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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