I've just signed up for an account and followed the prompts to set my first password. But I'm getting an error banner when I try and set one that says "there was a problem changing your password". I've tried multiple different passwords with no luck. Any ideas?
Hi there,
Welcome to Box Community and glad to assist!
To create a password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
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- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.