Support Forum

現在3人だけの利用が、Box上では5人となっていて、5人分のアカウント料を払っています。サービスは3名以上からになっているので、アカウントを3名に減らしたい。Box上では追加しか見当たらないため、減らす方法を教えてください。

It seems like the Box Platform auto-determines the part_size of a chunk during a chunked upload session. Is it possible to modify or specify a desired part_size ? For a trial I did, the part_size was 8Mb when I was uploading a 50Mb file; was 16Mb for a 200Mb file and 32Mb for a 1Gb file. For the network bandwidth that I'm using, a 32Mb chunk is just too large to handle and hence requires multiple resumes of the chunked uploader. A smaller chunk size would be ideal. But I don't see a way to specify it. API reference:"part_size" is one of the response parameters (https://developer.box.com/reference/resources/upload-session/#param-part_size) for a call to "Create upload session" (https://developer.box.com/reference/post-files-upload-sessions/) 

Storage Usage Or File Count In My Account Is Incorrect

Nor can he see the files when I share the link.

Last week I was able to copy/paste images into Box notes. Now I am getting the error message “The image failed to upload. Please try again later.” Has anyone else seen this issue and have a resolution to this?The only way I can get the image into Notes, is by uploading the image into Box then linking that image into the Box Note, which is way too much effort compared to the copy/paste process.

Is there any way to export the data that is collected via Box Form submissions.  It would be helpful to be able to view form responses in aggregate.  

had box for years. basic acct 50gb free (probably why i cant get help). I still create folders and place itme4s in folders on box sync file on desktop. it never syncs and updates, and i cannot sync or update in anyway. so I have new data in folders, but when i go to box account on laptop or phone, i never see any new information, synced. how do i sync or connect accounts to sync. would be so simple to work with live person over the phone and fix.

Hallo zusammen, ich verstehe da was nicht. Ich habe seit Jahren eine Box am laufen, nun habe ich eine neue generiert.Habe die Daten von der alten Box auf die neue geladen.Auf der alten beträgt die Gesamtgrösse des Speichers 6,5 GB. Auf der neuen zeigt es mit über 10 GB an.  Die neue Box habe ich mit einer Neuen Email und Admin User erstellt. Warum ist dies so?? Danke vielmals für euer Feedback LG Oli

I’ve used Google to sign in, so I’ve never created a password, but I want to do that now. Please help.

Box WIndows failed to start. I was unable to access files from Explorer. Navigating to Box.exe and clicking on it started Box. I receved a message that an update was available. Clicking on this I got the message:Box Drive has failed to update to version 2.51.234.Please try to update again or report this issue to us by sending your logs.Your logs have been sent successfully.Then:If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.Clicking”here” takes me to this support Forum. I can’t see how to raise a ticket. I am an individual user, there is no option under “Account “. I have tried uninstalling Box from Windows Settings Apps, but it shows the App as version 2.49.257 but will not let me uninstall it.. I get the message:“The feature you are trying to use is on a network resource that is unavailable”“Click OK to try again or enter an alternate path to a folder containing the insta

Trying to upload a large file that does not exist on box yet and keep getting error 415 no matter what I change. Can anyone see what I messed up in this call?   POST https://upload.box.com/api/2.0/files/upload_sessions/Authorization: Bearer <key removed>User-Agent: libwww-perl/6.34 Content-Length: 85Content-Type: application/json {"folder_id": "0","file_size": "2898786269","file_name": "test_log.zip"}   Looking at the example this should work. Even if I have something wrong error code 415 Unsupported Media Type makes no sense here....  If I try and upload a new version of a existing file using files/fileID/upload_sessions everything works as expected. Just cannot get uploading new files to work.   

Hellosince my payment card has expired I am trying to submit new card details. The system says there is an error without giving me more information and I can't go any further. Can you tell me what the problem is, because I have a payment due and am unable to settle the invoice you've sent. 

Hello,A few of my folders are stuck in “sync pending” and Box is not updating the Modified Date.Could you please run a script to fix this annoying issue?Thank you

I have tried to follow existing instructions to add a new email and then make that one primary. I NEVER get an option to change the second email to primary. Please help.

Please help me recover a deleted user and shared files 

Hello Box Drive will not open PDFs No error message, just flashes, but does not open

I have requested the unlock my account numerous times and I still have not received an email with instructions.

Since 2 weeks my notification emails on activity in my box account are not arriving in my email. I checked my settings in outlook, but all seems okay there. Also the test email I sent, does not arrive. Looking forward to hearing from you.  

im trying to install or uninstall box but it keep saying that it cannot update, nor uninstall it because file “box.2.51.233.msi” is missing. any idea? 

共有ファイルのリンクを受け取っても、以下のメッセージが表示され共有ファイルが閲覧できない。「この共有ファイルまたは共有フォルダのリンクは削除されているか、使用できません。」 私以外のユーザーはファイルの閲覧が可能となっており、私のみ閲覧できない状態です。  

I use box for quit a long time, on desktop, laptop, iphone and ipad. Since recently I have trouble with opening files on my iPad. I get several error-reports: “ No internet connection”, “No permission to open file”. Every map I try to pen says:” No internet”. Internet is working fine. Box  cannot synchronise or save one specific Map. 

Hi, besides the pre-set expand/collapse function, is it possible to make the left hand navigation panel on my files page wider so the names of my favourites don’t get truncated?  Thanks 

I have to resort the files and folders every time I leave and come back - any way to make the sort order by file name permanently?

​This issue is getting frustrating, it is the third time I experience this in the last 8 months and keep having to reset Box Drive, sign out, delete AppData folder, sign back in, to get some folders to respond when they randomly get this location not found error.I have 15+ years experience with network and systems administration (win, mac, linux), so if a Box support person is going to respond/reply, please don’t ask basic questions about the network, everything on my end is 100% working fine except this Box drive app on this folder (was, until again, I sign out, delete Box AppData folder, and sign back in), the web version navigates to the folder just fine when the File Explorer “cloud operation” shows the time-out..This post is being made so that it is at least documented, there has to be a root cause for this since I am not the only one experiencing it, and it did not just start. Having to sign out and back in and all that in order to get it working normally for an unknown amount of

HiI ran into the below problem...I don’t know what’s going on. This just happened all of a sudden this last month.Is Box Drive still an active product? Or could it be because I’m on Windows 10 Pro and it’s too old for newer versions of Box? Much appreciated.