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Question

Search Function not Working

  • July 30, 2026
  • 1 reply
  • 10 views
O

Search is not returning files that I know are in Box, I have tried every filter, deleted cookies/cache, restarted computer, and still search isn’t working for basically any files.

1 reply

J
  • Jill
  • Community Manager
  • July 30, 2026

Hi ​@Office,

 

Welcome to Box Community and glad to assist! 

 

Since you have already cleared your cache and cookies, please ensure:

  • You are using the latest version of a supported browser (Chrome, Edge, Safari, or Firefox).
  • Try toggling between List View and Grid View on the Files page, as this sometimes forces a UI refresh.
  • Temporarily disable browser extensions or plugins, or try accessing Box in an Incognito/Private window to isolate third-party interference.
  • Check if your local antivirus, firewall, or proxy (such as Zscaler) is blocking Box traffic, which can cause search queries to time out or fail to return results.

 

Thanks for posting!

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