Search Function not Working

Hi ​@Office,

Welcome to Box Community and glad to assist! 

Since you have already cleared your cache and cookies, please ensure:

• You are using the latest version of a supported browser (Chrome, Edge, Safari, or Firefox).
• Try toggling between List View and Grid View on the Files page, as this sometimes forces a UI refresh.
• Temporarily disable browser extensions or plugins, or try accessing Box in an Incognito/Private window to isolate third-party interference.
• Check if your local antivirus, firewall, or proxy (such as Zscaler) is blocking Box traffic, which can cause search queries to time out or fail to return results.

Thanks for posting!

Our organization is also having issues with the same zero results from searches. I have tried no extensions running, private browser windows, uninstalls, I am even on a new computer (apple) with a fresh installation. I have used multiple browsers, as well as testing it from my person computer (pc) that has never had box on it. Still no results from searches. I have found this same issue in the forums going back a full year, and I don’t see that anyone responded with the “it’s working now” comment. Our company cannot continue to use this software if this issue persists. Please provide a fix.