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Question

I am trying to login to my school box account

  • September 1, 2026
  • 1 reply
  • 21 views

I am having trouble logging into my school box account. Whenever I try to reset my password as well, I never receive the email in my inbox (not even in spam). Can you help me create a new account/update my password with my school email account?

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • September 2, 2026

      Hi ​@Vivian, 

      Welcome to Box Community, and we’re going to help confirm that you are correctly receiving emails from Box. 

       

      I've investigated our email server logs and your email address​, is not on our bounce or suppression list. 
       

      Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

       

      If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

       

      Please make sure that your email client is not blocking emails from

      • box.com
      • notify.box.com
      • reply.box.com
      • track.box.com


      You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

       

      Thanks for posting!

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