Box drive not working

Hi there, 

Welcome to Box Community and glad to help!

Can you make sure that your Box Drive application is up to date? 

When an update becomes available, Drive displays a system notification to inform you, and also adds a badge to the Box icon in your menu bar.

1. To install the update, in your system tray, click the Box icon to display the search menu, or use the keyboard shortcut Ctrl + Alt + Shift + B.
2. From the search menu, begin the update either by clicking Update Available or by clicking the gear icon and then clicking Update. Box Drive then prompts you to close any open Box Drive files and proceed with the update.

Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. This auto-update feature becomes available with the release of Box Drive v2.4 is released.

However, if it's updated and you still get the same issue, please manually reset your Box Drive. 

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

• You may need to show hidden folders to see \AppData.
• Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
• From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
• Restart the Box Drive and follow the prompt to log back in.

Hope it works! 

Can you please provide instructions for a Mac? I downloaded Box Drive and it seems like it gets stuck on the launch. I reinstalled and restarted my computer several times. What am I doing wrong?