Can't login into desktop application.

👋 Hi ​@MaxS, welcome to the Box Community! Sorry to hear you're having trouble logging into the Box desktop application.

To help narrow down the issue, could you please assist me with the following? I've also included troubleshooting guides below:

1. Is this the Box Drive application you’re pertaining to?
2. Does this occur on all machines/devices you try to login to?
3. Is your login working on web browser: http://app.box.com/login? Please also check using different browsers or Incognito.
   (If you’re logging in using Google credentials, you can check the instructions here.)
4. What version is currently installed?
   (For Box Drive, please refer to Installing and Updating Box Drive and Supported OS version for reference; manually resetting Box Drive also helps resolving Drive issues.)
5. Is this happening on all networks (home and work Wi-Fi, both on and off VPN)?

I look forward to your reply, and I appreciate your patience to resolve this. 😊

​@Jey Bueno Box 

1. Yes
2. No, just on this single computer
3. Yes, however I need Box Drive login to work.
4. Most recent version.
5. Just on work wifi.

Hello ​@MaxS, I appreciate your response!

Regarding the steps provided—just to clarify—have you already tried manually resetting your Box Drive? Have you also tried quitting and restarting it to see if you’re able to access?

You can find device-specific instructions (for both Mac and Windows) in this article: Using Box Drive Basics for your reference.

Please let me know if this helps. If not, I’ll go ahead and escalate the case to our Product Support team so they can assist you further with the login issue with desktop.

Thanks, and have a great day! 🤗

​@Jey Bueno Box 

Hello,

Yes, I’ve already manually reset Box Drive and restarting.

I would much appreciate the case being escalated to your Product Support team.

Thank you.

Thanks for confirming, and sorry to hear it’s still not resolved, ​@MaxS.

I've raised a support ticket regarding the login issue with your Box Drive. You should receive an email with the ticket number for reference. Kindly keep an eye out for our Product Support follow-up so they can continue assisting you.

Looking forward to getting this taken care of! 💙

Hello, I am having this same exact issue. I followed all the steps in this thread as well. Still on the same loop when I try to install the desktop app, asking to log in, I log in, and on and on. Please help. Thank you