Can't login into desktop application.

👋 Hi ​@MaxS, welcome to the Box Community! Sorry to hear you're having trouble logging into the Box desktop application.

To help narrow down the issue, could you please assist me with the following? I've also included troubleshooting guides below:

1. Is this the Box Drive application you’re pertaining to?
2. Does this occur on all machines/devices you try to login to?
3. Is your login working on web browser: http://app.box.com/login? Please also check using different browsers or Incognito.
   (If you’re logging in using Google credentials, you can check the instructions here.)
4. What version is currently installed?
   (For Box Drive, please refer to Installing and Updating Box Drive and Supported OS version for reference; manually resetting Box Drive also helps resolving Drive issues.)
5. Is this happening on all networks (home and work Wi-Fi, both on and off VPN)?

I look forward to your reply, and I appreciate your patience to resolve this. 😊

​@Jey Bueno Box 

1. Yes
2. No, just on this single computer
3. Yes, however I need Box Drive login to work.
4. Most recent version.
5. Just on work wifi.

Hello ​@MaxS, I appreciate your response!

Regarding the steps provided—just to clarify—have you already tried manually resetting your Box Drive? Have you also tried quitting and restarting it to see if you’re able to access?

You can find device-specific instructions (for both Mac and Windows) in this article: Using Box Drive Basics for your reference.

Please let me know if this helps. If not, I’ll go ahead and escalate the case to our Product Support team so they can assist you further with the login issue with desktop.

Thanks, and have a great day! 🤗

​@Jey Bueno Box 

Hello,

Yes, I’ve already manually reset Box Drive and restarting.

I would much appreciate the case being escalated to your Product Support team.

Thank you.

Thanks for confirming, and sorry to hear it’s still not resolved, ​@MaxS.

I've raised a support ticket regarding the login issue with your Box Drive. You should receive an email with the ticket number for reference. Kindly keep an eye out for our Product Support follow-up so they can continue assisting you.

Looking forward to getting this taken care of! 💙

Hello, I am having this same exact issue. I followed all the steps in this thread as well. Still on the same loop when I try to install the desktop app, asking to log in, I log in, and on and on. Please help. Thank you 

​@Jey Bueno Box 

Hi,

I have not yet received an email towards my inbox regarding a ticket. Can you provide a timeline on when I can expect support towards my ticket?

Hi ​@MaxS, I’ve reviewed your ticket, and I see that a support representative reached out last Friday. However, it appears they were unable to provide further assistance with Box Drive issues due to the limitations associated with personal accounts. Apologies about that.

Regarding ​@ChristyM, we'll be addressing the same issue you're experiencing.

Thank you both for your patience and understanding, and I’m happy to continue assisting you.

Upon further investigation, we’ve found that the login loop can occur when using either a proxy, firewall, or security software/endpoint protection that is not properly configured to allow Box Drive to connect.

To verify that all Box Domains are allowed, please ensure it’s properly configured or kindly work with your network/IT team to configure your firewall/proxies to allow Box pass-through here. To configure your firewall or proxy to allow Box access, please follow the steps in this article:

➡ Configuring A Firewall For Box Applications and Services

Afterward, please try installing Box Drive once more. If the issue persists, let’s try the following:

Can you confirm if you have a Google account associated with Box? You can check this by:

• Logging into the Webapp (Box.com) > Go to Account Settings by clicking the user profile icon in the top-right > Go to the “Integrations” tab.
  • If there is a Google association, please remove this and attempt to log in with your regular Box username and password. If you're unsure of what these credentials would be, I would suggest confirming or changing your password from Account Settings > Account > Authentication > Change Password.

If you have any other questions in the meantime or if there’s anything else I can assist with, please don’t hesitate to ask. 💙

Hello 👋 

I am writing to report an issue I'm experiencing with the Box Drive application on my computer.

I have successfully registered and can access Box without any problems through the web browser. However, when I downloaded and installed the Box Drive application, I encountered difficulties. Each time I attempt to log in through the application, it redirects me to the browser, and then the application fails to open.

I have already tried uninstalling and reinstalling the Box Drive application, but the problem persists.

Could you please provide any assistance or troubleshooting steps to resolve this issue?

👋 Hi ​@Malike, welcome to the Box Community! I’ve moved your post here as it looks like related to the same issue that few users encountered.

Troubleshooting steps have been provided in this thread. I also outlined it for you:

• Please make sure that your browser is up-to-date. Check out Supported OS version for reference
• Try manually resetting Box Drive as it helps resolving common Box Drive issues.
• Try to connect to other networks (home and work Wi-Fi, try both on and off VPN).
• Please ensure that a proxy, firewall, or security software/endpoint protection is properly configured to allow Box Drive to connect. You can work with your network/IT team (if applicable) to configure your firewall/proxies to allow Box pass-through here. Check out Configuring A Firewall For Box Applications and Services to learn more.

If issue persists, try the following before logging in to Box Drive:

• Confirm if you have a Google account associated with Box. You can check this by:
  • Logging into the Webapp (Box.com) > Go to Account Settings by clicking the user profile icon in the top-right > Go to the “Integrations” tab.
    • If there is a Google association, please remove this and attempt to log in with your regular Box username and password. If you're unsure of what these credentials would be, I would suggest confirming or changing your password from Account Settings > Account > Authentication > Change Password.

I hope this gets resolved for you soon. 😊

​​​​​

I have the same issue, when I inspect the requests in fiddler I see this error:

👋 Hi ​@catmanjan, welcome to the Box Community!

We've provided all the relevant troubleshooting guides above to help you resolve the issue. This includes steps to disassociate your Google account, which may be interfering with the Box Drive login process.

We truly appreciate your patience as we work through this together. Please don't hesitate to reach out if you need any further assistance. 😊