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Question

Missing folders

  • December 9, 2025
  • 0 replies
  • 5 views

I’ve logged on today to the Box and my master folders containing hundreds of gigabytes worth of video content are missing. The file pathways are still there on my desktop version of the Box but when I right click view on Box.com it says “Oops! We can't seem to find the page you're looking for.”

 

I can’t check file history as the master folder itself has been deleted and I can’t find any of the folders in the bin. Could you please let me know how I can resolve this?