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Question

Box Drive App - cannot upload in China

  • September 3, 2026
  • 1 reply
  • 13 views

Box drive app on Windows fails to upload files. It stays on pending and then fails.

Working with web for file uploads are not affected.

 

Any solution to get this working for Box Drive in China? Have seen a couple of questions on this for a very long time which have been left unanswered.

 

Thanks

1 reply

Rona Box
  • Community Manager
  • September 3, 2026

Hi ​@nrafiq

Welcome to Box Community, and we’re glad to assist! 

 

To address your upload concern, I have submitted a support case and a member from the Box Product Support team will reach out through email. 

 

Please keep an eye out and thanks for posting!