I need to move files to a different folder but am being told I do not have permission

Hi ​@susan0122,

Welcome to Box Community! 

Even with an Admin role in Box, receiving the error message "You do not have permission to move the item 'XXX' to 'YYY'" typically occurs due to folder-level collaborator permissions, enterprise sharing restrictions, or local file locks.

Upon checking your plan is Business account. Here are the recommended steps to resolve this on a Box Business account:

• In Box, moving content requires delete/move permissions on the source item and upload/edit permissions on the target folder. While using the standard Box Web App, Admin status does not automatically override collaborator permission restrictions on folders owned by other managed users.
• Resolution:
  • Ensure your user account is added as a collaborator with at least Editor or Co-owner permissions on both the source folder and destination folder.
  • Alternatively, the owner or a co-owner of the source folder can move the item on your behalf. (Note: Centralized Content Manager in the Admin Console is available on Business Plus and Enterprise plans, so permission adjustments must be made at the folder collaboration level on a standard Business plan).

• Your enterprise settings may prevent content from being moved into folders where user access levels would unintentionally change.
• Resolution:
  • Go to Admin Console > Enterprise Settings > Content & Sharing.
  • Under Move and Copy Content, check if "Prevent collaborators from moving or copying content to a folder where they have a higher permission level" is enabled, and adjust if necessary.

• If content creation is restricted across your enterprise, moving items into root-level or shared folders may be restricted.
• Resolution:
  • In the Admin Console, navigate to Enterprise Settings > Content & Sharing > Content Creation.
  • Verify whether "Restrict content creation" is active and ensure your account has permission to add content to the destination location.
• If you are performing the move via Box Drive or desktop sync, open files (such as in Microsoft Office or Adobe) can lock the item and trigger permission errors.
• Resolution:
  • Close all open applications accessing the item and attempt the move directly in the Box Web App.

Please feel free to reply to this message if the error persists after checking these settings, and we will be happy to assist further.

Thanks for posting!