Support Forum

Hi, one of my client cannot receive BOX Signs or notifications from us because his email bounces. It is a valid email though. I see that others here asked to be removed from a bounce list? I dont want to share his email in this open forum, so I'd be thankful for someone from support to contact me. Thanks in advance. Claudia

I'm trying to install Box Drive in a Dell XPS laptop with Intel Ultra 7.  installation keeps failing with below error: Box drive is a new install and haven't been installed before​​​​​. Box installation log:[2025-10-14 11:42:15,857] [14   ] [INFO ] [] - Checking for upgrade[2025-10-14 11:42:15,859] [14   ] [INFO ] [] - .NET Version - installed 533320, expected: 528040[2025-10-14 11:42:15,861] [14   ] [INFO ] [] - result: True 

Despite having my 2FA setting set to email, I am not receiving  the 2FA code when I try to log in (I have checked my spam). My administrator can waive my 2FA requirement (which is how I logged in just now), but we cannot keep the setting that way, as it is against government regulations. Please set me up with someone in support to help me fix this so that I get 2FA codes sent to my email.

I have an employee who can no longer log into Box.  No one seems to know who to contact to fix her account.   Any advice? 

Como faço pra cancelar a assinatura e receber o q paguei de volta, please???

5年くらい前に、会社のメールアドレスを使って、フリーアカウント登録をしました。ですが、自社でもBOX運用が始まり、会社のメールアドレスで自社は管理を行います。 フリーアカウントに自社のメールアドレスで登録しているせいで、自社BOXで登録ができません。そのため、現在フリーアカウントに登録している会社のメールアドレスを、個人のメールアドレスに変更したいので、その方法を教えてください。 なお、管理画面（アカウント）では、"メールアドレスの追加"やプライマリの変更などのリンクは無く、リンクメールアドレスを追加した状態となります。ただし、確認メールが３０分経過しても送られてこないので、リンクメールが正常に動いているかも怪しい状態です。 このような環境ですが、解決方法をご教示いただけますでしょうか

Box drive does not load into windows explorer. the box drive app going round in circles when i login and then 2nd time it asks me to login it takes me to the web version. Box drive was working a few weeks back so not sure what changed. have tried reinstalling but no luck and only way i can get to the box is through a web browser, rather than integrated into my explorer 

How can I remove Admin role from someone and re-assign to another "member"?  Thanks!

メールアドレスの変更ができないので困っています。会社のメールアドレスが変更となるため、新しいメールアドレスに変更したいのですが、以下を参照して試したのですがダメでした。管理者は自分自身です。https://support.box.com/hc/ja/articles/360043694114-Box%E3%81%A7%E8%87%AA%E5%88%86%E3%81%AE%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%82%92%E5%A4%89%E6%9B%B4%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84?input_string=%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%81%AE%E5%A4%89%E6%9B%B4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84 > ・ユーザーのメールアドレスを管理者が変更する方法→「プライマリメールアドレスを変更するには、box.comのアカウント設定に移動してください。」とツールチップで言われ変更できません。 アカウント設定のアカウントから「メールをリンク」しようとしたところ、以下のエラーが発生しました。> 未検証のドメインのメールアドレスを予備メールアドレスとして使用することはできません。使用するドメインの検証を管理者に依頼するか、Boxサポートの担当者にお問い合わせください。 ちなみに、新メールアドレスのユーザーは過去に新規で作成していました。こちらが存在するからエラーになるのかと思い新メールアドレスのアカウントを削除したのですが同じ結果でした。 さらに上記の新メールアドレスでindibvidualで再度アカウントを追加しようとすると、以下のエラーが出ます。↓要求の処理中にエラーが発生しました。リクエストを処理できませんでした。す

Because I need to keep record of my vendors’ disaster recovery policies, I would please like to access the necessary documentation. I cannot find it online despite looking in the forum and on your website.Appreciate the help,Cris.

I used to be able to grab some files in Mac Finder, and hover over Box in the sidebar to open the Box folder and drop them in. Has that functionality gone away? It doesn’t seem to work any more.

Hello!I am no longer able to see the shared folders that were previously visible in my Box account. These folders were shared with me by other users, but they have recently disappeared from my view.I have already tried logging out and back in, clearing my browser cache, and checking from a different device, but the issue persists.Could you please help restore access to my shared folders or let me know if there have been any permission or sharing changes on my account?Thank you in advance for your help.

I have been working in Box for years, and all the sudden, when I click on any of my Box folders, I get the error "Oops! We can't seem to find the page you're looking for."  In addition, the documents in my Box folder on Windows are giving me an error when I attempt to open them - I assume because they can't locate the files based on the issue with Box online.  How can I solve this issue??

Asking on behalf of a colleague who’s unable to login because they no longer have access to their MFA codes. They received the message below when trying to contact Box support via email. Any assistance would be appreciated.  

I'm asking about my boss's account, not mine.My boss is having trouble logging in to his account. When he logs in, the page appears to be displayed, but folders that should be there are not. He is also unable to navigate to the account settings page.The same issue occurs when he logs in on a different device or browser.This issue has been occurring since last week; he had been able to use the service without any issues until then.My boss can't even log in to the community from his account, so I'm asking for your advice using my account.I'd like to inquire about whether there are any issues with his account, so I'd like to know the contact information for the Box administrator.

could you please run the script to recaculate our disk space. it says we are over but i'm sure we are not and syncing has stopped. Thanks,

Bonsoir  Je désire supprimer mes licences et si possible me faire rembourser la facture INV10422297. Cordialement, Gilbert MICHEL

Hi everyone,I’m having trouble accessing my Box files from the web. Whenever I try to preview or download any document, it just keeps loading or gives an error saying “Something went wrong, please try again later.”I already cleared my browser cache, tried different browsers (Chrome, Edge), and even checked my internet connection — but the issue is still there. Interestingly, the mobile app works fine, so it seems to be only a web issue.Is anyone else facing this problem recently? Could it be related to a new update or something on Box’s end?Would really appreciate any suggestions or fixes.Thanks!

Hello,I noticed today that I was over my storage limit. I use Box Storage for business documents so I upgraded to the business planHowever, when I upgraded, all of my files and folders have disappeared. I shared a couple of folders yesterday and all gone. It looks like the only files I have now are ones that have been shared with me. Does anyone know how long it takes for the files to return is there a contact I can email or talk to if this issue persists?

I got the message "The link to this shared file or folder has been deleted or is no longer available." Could anyone tell me what to do?

I have been using google sheets to edit my spreadsheets all along, including this morning, and now I only have access to Excel online.I have shared this spreadsheets with panelists and they are unable to open their sheets in google sheets as well.What can I do??

I have deleted old files, but Box is still saying I have no space. I have emptied the bin and deleted all my old files. Please help!

Trying to change email addresses. Added the new email, verified it fine. When I try to make the new email primary, the error dialog is: “there is a problem updating your primary email.” What do I need to do to change my email? Btw, using the web browser client as the iOS snd iPadOS apps don’t show the profile. Thanks in advance, Mike

There are missing folders from a folder. I'm the admin and have done a search but can't find them. How do I contact Box Support for help to restore the last version  of the folder?

I'm currently in the free trial period for a Business license.I'd like to test Box Shuttle, but it's not listed in the contents of the management console and I can't use it.Where can I use it? Is it not available with a Business license? ー ー ー 現在、Businessライセンスの無料トライアル期間中です。box shuttleの検証をしたいのですが、管理コンソールのcontentsに表示されておらず利用ができません。どこから利用ができるのでしょうか。Businessライセンスでは使えないのでしょうか。