I have 2 users that are getting an MFA prompt when logging in to Box.com. Neither set up MFA. From the admin console I cannot see where I can disable it for their accounts. We even upgraded our plan from business to Business Plus hoping to see an option. Nothing.
Also, one of the users is using a “freemium” account, with his corprorate email domain but doesn’t dhow up under our domain users, even though we have autoenroll turned on for our domain.