Support Forum

I need to migrate ~3tb of data from sharepoint to box, how to I allocate 1 user to have that much space? I have already selected them to have unlimited storage but I am getting storage space errors.

Please cancel whatever I signed up for (I’m crying)  

Hi,Since yesterday, I have been receiving the following error whenever I try to download files from Box:"The selected item/s exceed the download size limit."In the past, I was able to download much larger folders without any issues. However, since yesterday, Box no longer allows me to do so.This appears to be related to a specific folder and sub-folders, where I’m co-owner and the size of folders is smaller that 10GB. For other folders I am not experiencing the same issue. It looks more like an administrative restriction or a change in the download limits applied to my account (Enterprise Advanced).Could you please advise how to resolve this issue?

HiI get an error message “Ein oder mehrere untergeordnete Ordner konnten nicht hochgeladen werden.” (some or more Subfolders could not be uploaded).What is wrong?I just drag and drop my folder that is on an external drive into the application window, where all data is “stored” and listed.How to solve this? Thanks, Matt

I logged on this morning and attempted to open a PPT but it said I needed to install box tools. When I tried, my computer said the program is already installed. I uninstalled it, then reinstalled, and the same thing is happening. Box won't recognize the program, and when I checked the task manager Box Edit is running but there is no Box Local Com Windows Service. I've run every update, cleared my browser cache, tried different browsers, restarted, checked configurations - I've done everything recommended. My IT department can't figure out the problem either. Please help me. 

Hello,Like many other people, I did not realize this was a 3x$20 subscription, and it was really not clear.  You also made it difficult to cancel the account (but easy to upgrade). I only needed to use this service once to download files that someone sent me.I’d like my money back please.Best,Egbert

先日より2段階認証の解除を連絡しているアカウントの持ち主より代理で連絡しております。現在、外部とのやり取り用に使っていたアカウントが、会社携帯の返却(クラウド電話に移行)したため、SNS経由の2段階認証の解除ができない状態です。会社のメールアドレスを使っておりますが、会社での利用ではない個人で作成したアカウントのため、管理権限では解除できません。お手数ですが、解除をお願いします。

Businessプランに入っているのですが、無料プランへのダウングレードをしたいです。他のクライアントのゲストで参加しているので、アカウントはそのまま継続したいです。----- I am in the Business plan, but I would like to downgrade to the free plan. I'm attending as a guest of another client, so I want to keep my account as it is.

I need to download about 350GB worth of files from box, but im getting: The selected item(s) exceed the download size limit.

お世話になっております。現在、MacBookのBox Driveで以下の症状が発生しております。【発生している症状】・ファイルをアップロードできない・ファイルをダウンロードできない・Box Drive内のファイルを開くことができない・ファイルを編集して保存することができないなお、iPhone版のBoxアプリからは正常にアップロードやファイルの閲覧・編集ができるため、アカウント自体ではなくMacBookのBox Driveに問題があると考えております。【試したこと】・Box Webにログインし、アップロード・ダウンロード・ファイルの閲覧を試したところ、正常に動作しなかった。・Box Driveのキャッシュをクリアしました。・safariのキャッシュをクリアしました。・別のブラウザアプリからboxに入り、同じことを試しても治らなかった・Box Driveを終了し、アンインストール後にMacBookを再起動し、再インストールしました。・別アカウントで試しても治らなかった以上の対応を行いましたが、改善しておりません。改善策や確認すべき点がございましたら、ご教示いただけますと幸いです。よろしくお願いいたします。

When I click on the “Contact Box” option in my Admin Console, it redirects me to a page with nothing but community support. We are trying to troubleshoot SSO, and there’s no clear way to contact tech support for this 

I was looking at sync migration to drive on Mac.  THREE questions, each of which say they have a reply, but I cna't see anything but the question.  And YES, I am logged in.Larry2026JL06 11:30

現在、社内ファイルサーバーからBoxへの移行を検討しております。移行にあたり、Boxで使用できない文字（使用禁止文字）が含まれるフォルダ名については、事前に名称を変更する必要があると認識しています。一方で、現在サーバー上に存在するフォルダは、Windows上で作成・運用しているため、Windowsで使用できない文字はそもそも含まれていないと考えています。その場合、現在のフォルダ名にWindowsの禁止文字が含まれていなければ、Boxへの移行に際して特別な名称変更は不要と考えてよいでしょうか。また、Windowsでは使用可能であっても、Boxでは利用できない文字や、移行時に注意すべき命名規則があればご教示いただけますと幸いです。よろしくお願いいたします。 

I created an account for my boss, if we want to add additional accounts, do we add to the original account or does each admin need to have their own?

“The file or folder has deleted or can’t be used.” error message comes out even the file has been shared recently.

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Box businessへのアップグレードが出来ません。 以下の文字が掲出されます。 「要求の処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comを参照してください。」 0   Facebook   Twitter   LinkedIn

I am missing multiple files, files that I have created and others that were shared via box. Need help to either restore or regain access to these as they are very sensitive.

Espero que esta mensagem os encontre bem.Estou a tentar recuperar uns ficheiros que foram partilhados comigo por terceiros. Quando tentei aceder ao meu arquivo para ir buscar os meus documentos disse-me que os mesmo tinham sido apagados. Estive e procurar formas de resolver a situação e percebi que o vosso plano Business Plus inclui histórico de versões mais antigas e queria adquiri-lo para tentar resolver o meu problema. No entanto, quando preencho a ficha com os dados do meu cartão o programa não me permite e aparece a seguinte mensagem. Será que me conseguem ajudar em como proceder? Muito obrigada pela a atenção prestada.

Hello,For the past few weeks, we have been experiencing an intermittent issue with some PDF files shared in Box.When multiple users try to preview certain PDF files, Box sometimes displays an error instead of opening the document. The behavior is inconsistent:Some PDF files are affected, while others open without any issues. In some cases, a PDF can be previewed successfully the first time, but later attempts result in the error. The issue appears to occur randomly and is not limited to a specific user or browser.One thing we discovered is that when we open the same PDF files in Box using the browser's Incognito/Private mode, they always preview without any issues. This makes us wonder if the problem could be related to browser cache, cookies, session data, or a browser extension, but we are not sure.I've attached a screenshot of the error message that appears when the preview fails.Has anyone experienced something similar or know what could be causing this? Any suggestions or troubles

I have used Box for a while with the same vendor, and had proper access to files. I never had issue downloading files. However, I now encounter a 403 error when attempting to download anything (even files I was able to download before with no issue) I have contacted my IT department, set the correct permissions, deleted cookies and history, tried different browsers. There has been no success. Please help.

Now that Box Drive has “Mark for Offline” one might naively assume that feature essentially duplicates Box Sync.Not so!The different is *very* subtle, but worth knowing as you are going to lose this.protection when Box Sync goes away.Here it is: Box Sync will sync YOUR files on YOUR device to box.Box Drive will sync your files IN BOX to your device.Box Sync: YOU own the files and control access.Box Drive: BOX owns the files and controls access.The difference is you DEPEND on your Box subscription to access those files in Box Drive.You DO NOT NEED BOX to access those files in Box SYNC.So let’s say your credit card changes, and your Box subscription lapses. YOUR FILES ARE GONE (until you restore your subscription). With Box Sync you do not--they’re on your local drive.Let’s say you decide to end your Box subscription: YOU HAVE TO COPY YOUR FILES OUT BEFORE. With Box Sync you do not--they’re already on your local drive.Let’s say there’s a bug in Box, and altho you’re subscribed, they thin

Hello Box Support,I am seeing recurring Windows Security notifications on a Windows 11 system that appear to correlate with Code Integrity Event ID 3033 involving a Box Drive shell extension DLL.EnvironmentProduct: Box Drive Box Drive version: 2.52.313.0 BoxShellExtShim version: 2.52.313.0 Operating System: Windows 11 Microsoft Defender for Endpoint installed and active Smart App Control: Off Box Drive is actively used and functioning normallySymptomsWindows Security periodically displays notifications indicating that content has been blocked by an administrator. While investigating, I reviewed the Microsoft-Windows-CodeIntegrity/Operational log and found repeated Event ID 3033 entries.Event DetailsEvent ID: 3033 Code Integrity determined that a process \Device\HarddiskVolume3\Program Files\Windows Defender Advanced Threat Protection\MsSense.exe attempted to load \Device\HarddiskVolume3\Program Files\Box\Box\BoxShellExtShim-2.52.313.dll that did not meet the Windows signing level requi

Hi,recently my Windows 10 machine was infected with a trojan virus. I reset the system such that the files were retained, but the OS and other software were reinstalled by way of using the “reformat system” function (Start > Settings > System > Recovery). Based on the performance of my reformatted computer, it seems like the virus is no longer there. However, I’m still remaining vigilant about it. My concern is about uploading potentially infected files to my box account. Is this something that I need to worry about, or does Box have software measures in place that will deal with any potential threats uploaded by customers?And then a second related question is if it’s possible to download a previously infected file that was uploaded? In other words, I’m trying to avoid re-infecting my computer.Thank you.

I have an external user that can no longer upload any files to the Box folder they have a link to. I have no issues uploading with the same link (I am a site Admin for our company but have also tried incognito mode with the same link and it works fine for me.)This user has editor permissions. We have tried both the link and through the Web browser login and we have tried various file types and number of files (1 or 15, doesn’t matter). The upload indicator will just say 0% with the circle icon and eventually will fail with, “something went wrong with the upload. Please try again.” I have attempted to modify her permissions and that does not resolve the issue. She works in El Salvador and I am in the United States. I have looked to see if one of my teammates had enabled some type of geographic restrictions but I do not see any. I also looked at Shield and there were no alerts. Any ideas?