Support Forum

Invitations could not be sent to the following people because collaboration is restricted to their enterprise's collaboration allowed list:  What does this mean? I just want to share, not collaborate, with an outside party. This software is not working for us.  May need to cancel subscription

I received an emailed file in my box folder and it contained both the file (pdf) and a copy of the sender's logo (jpg) from their signature as a separate file. Is there a way to filter or block images in the body of an email from being loaded?

Hello, You previously closed my post without providing support. We have a shared folder in box account that is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. In your previous answer where you closed the inquiry, you said the owner of the shared folder needed to give us access. However, the owner of the shared folder opened their box account and also is seeing everything missing, so the issue is not resolved. Thank you.

Hey Team, While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue? P.S.: I am posting this issue for a second time because, after clicking Submit, I neither got an acknowledgement that my post was received nor was able to find my post on the support forum.  Something to be consider.

What is the timing on the ARM integration? It seems that this should not be an overly complex fix and a priority given that many Windows systems like my new one are now using that processor. If this isn't resolved soon I would imagine customers like myself will need to shift to another file management system that does work with ARM

Hi!Is it possible to use Box Shuttle to transfer files FROM Box to Azure Blob Storage?thanks.

Hello, My box account is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. Thanks 

How to access a account of a former employee as the account holder when MFA is enabled and a password cannot be reset? 

会社用でBOXの登録を新規で行った際にメールアドレスを間違えて登録してしまった為、確認メールが届かずに対応ができません。  

Hi - I switched my 2FA to my cell number, but one of my business partners needs a different 2FA.  I'm trying to switch back, but am getting an error message stating that I am already set up.  When I enter the code, the system states that my code is invalid. Please help!

Recently I got a new computer and started using Box Sync on it and an older device but suddenly starting yesterday Box Sync can no longer sync any file, and will spit out the Quota Exceeded error even if the file size is far below the threshold and my total memory for my Box account is now at 3 GB (even though online it still says 10.4 GB) I noticed a few other folks have had the same issue upon using a new device with their account. Anyway you can help me out? Thanks!

Dear Team, I am unable to upload any documents, create any folders and Grant access to others. For all these three I am getting issue. Kindly help

Please note this forum will no longer be accessble after May 05th 2025. Please ask your questions here: https://community.box.com/support-forum-11        

boxアクセス→アカウントログイン成功→二段階認証でコードがわからない為ログインができません。二段階認証の解除をお願いできますでしょうか？ 補足：・対象者はログインができずフォーラムに投稿できない為、私が代理で投稿しています。 ------------------------------- When accessing Box → Account login successful → Unable to login because I don't know the two-factor authentication code. Would it be possible to disable the two-factor authentication? Note: ・I am posting on behalf of the affected user who cannot post to the forum because they cannot log in.    

I'm trying to add user to our business account but getting error message using the business email address.  The user had an old account but it not active.  How do I address this issue.

Hello, We recently purchased Crowdstirke's NG-SIEM. we would like to have the logs from box sent to our SIEM. I can't find any documentation. Please assist. 

could you help me please? I need to do this, but can simply add a second email adress, but not delete the so far primary one. how can I?

I have a developer Box account where I created a custom app (client credential flow), I managed to get an access token using postman and make some requests using it. However when I'm trying to make a request from the Salesforce I'm getting the next error: Unable to fetch the OAuth token. Error: unauthorized_client. Error description: The "box_subject_type" value is unauthorized for this client_id.Can anyone help or explain what I'm doing wrong. 

確認メールの有効期限が切れてしまったので再送信をお願い致します。

Hello! I was working on a file as recently as 2 days ago but it is no longer in my Box. It is not in the trash either. Any idea on how I can restore it?

This account automatically renewed 4/4/25. I have not used this service since last year and have been taking care of a sickparent full-time. This automatically renewed without an email being sent to prior because if that had been done I would have canceled it. I logged in this weekend to try and see what could be done . Please assist I don't have 540.00 to pay for a service that I don't use. I can use that money to pay for my mom's medicine. Please advise.

Hello Team Currently I am using free account. In order to evaluate my application integrating with BOX, I would like to build my application with "Server Authentication with JWT" method. However unfortunately I did not create it because "Authorization" tab is not seen from my console so that I cannot take an Action of "Review and Submit". Reading the similar articles, I came to understand that "Authorization" tab is not available for free account. I am going to upgrade my account but let me know which is the least expensive plan I can use Server Authorization with JWT" ?

I am currently using the Enterprise plan.How can I register a user as unmanaged?The current settings are as follows:Admin Console > Enterprise Settings > Custom Settings > Domain Management Auto Registration "Disabled"

Hey, I wasn't able to sync any files due to storage limit. The increase didn't make any sense so I went ahead and transferred all my files off Box. Now, with not even a single file, it shows that I'm using 24.4GB?! Where are they coming from? I've been a user for years and trying to figure if it's worth staying or changing since I've already offloaded my data...wasted several hours just to do this and it wasn't the first time I ran into those storage issues...

Hello,   My name is Edan Lloyd, and I did a free account in the box to store my files. I want to try the application before I will pay for it. I tried to install BoxDrive. I did the installation, and I got the window to log into my account. I pressed on it and entered my email address for the account. It opened a window that said opening the drive, and after a few seconds, it got back to the login screen and didn't add the drive. I need your help to figure out What I did wrong.   I appreciate any help you can provide. Edan Llloyd