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Dear Box Support Team,


I am experiencing an issue when trying to create a password for my account. Every time I attempt to set a password, I receive the following message:


"There was a problem while changing your password."


Unfortunately, the message does not provide any additional details, so I am unsure how to proceed. Could you please assist me in resolving this issue? If there are any specific requirements or troubleshooting steps I should follow, kindly let me know.


Thank you for your support.


Best regards,
Mashiro　Kuwano

Hi Mashiro, 


Welcome to Box Community and glad to assist! 


You can reset the password for your Box account, please follow this process:


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.


    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.


Thanks for posting! 

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