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Issue with Password Creation on Box

  • May 27, 2025
  • 1 reply
  • 7 views
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Dear Box Support Team,

I am experiencing an issue when trying to create a password for my account. Every time I attempt to set a password, I receive the following message:

"There was a problem while changing your password."

Unfortunately, the message does not provide any additional details, so I am unsure how to proceed. Could you please assist me in resolving this issue? If there are any specific requirements or troubleshooting steps I should follow, kindly let me know.

Thank you for your support.

Best regards,
Mashiro　Kuwano

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Mashiro, 

    Welcome to Box Community and glad to assist! 

    You can reset the password for your Box account, please follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 


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