I was able to open the Microsoft excel online and edit, but now it's says loading but never actually opens the file. What should I do?
Hi Natasa,
Welcome to Box Community and glad to assist!
To resolve the issue, can you try the following troubleshooting steps?
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.