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Microsoft Exel Online not loading

  • May 27, 2025
  • 1 reply
  • 97 views
C
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I was able to open the Microsoft excel online and edit, but now it's says loading but never actually opens the file. What should I do?

    1 reply

    C
    Forum|alt.badge.img

    Hi Natasa, 

    Welcome to Box Community and glad to assist! 

    To resolve the issue, can you try the following troubleshooting steps? 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Thanks for posting! 

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