Support Forum

Recently got laid off and I had some personal files on my non-publically accessible Box folder. I spoke with IT and they said only my manager can access the files now. Unfortunately, my manager is, to put it politely, not being very helpful. Is there a way they can hand over the access to someone else so that I can get my files from them? Thanks!

I saw in previous support posts that if files go missing for less than 14 days they can be recovered by submitting a support ticket. It appears that there is no way to submit a support ticket though.  The files are not in the trash so I can not restore them However I know for a fact that I was able to access my files 5 days ago.  What do I do? 

Unable to find link to submit support ticket. Need assistance with Box for Netsuite and confirming what we have installed and neet to update. 

Myself and my colleague were both getting a "Failed to save Hub. Please try again later" message on various Hubs today, but edits are actually being saved.

I'm one of our three admins for my organization's Box instance. We recently had someone retire who was one of our early Box users. We use Box as more of a collaboration tool than a personal workspace, but since he was one of the first of our users, he's one of the few users that had own their own folders. All newly created folders are now owned by our top-tier admin account, so they're accessible to our organization if the user separates. Before I'm able to delete his account, I need to transfer content. That's not the problem, but there are a few folders that we either want to archive in another retention policy folder or share with another of our executive team members, but these were not shared with anyone else. The rest of the content will transfer to another user, but only after I've moved these few folders. When logged into my admin account, I can see this user's content in Content Manager. I've tried sharing one folder with our admin Box group and I also tried inviting our ad

Dear Support Team, I am writing to request the restoration of my account that was accidentally deleted. Please find my account details below: personal information-redacted I would appreciate it if you could assist me in recovering my account as soon as possible. If you require any additional information or verification, please let me know. Thank you for your time and assistance. Best regards,Mashiro Kuwano 

"There was a problem completing your request. Please try again."  with doing a file Request.

There is not a single file on my Box account and it said I'm using 5.3GB of storage when it should be 0GB

Hello. Please send either detailed, correct instructions on downloading the most current SOC reports or email them to my address. When I go to the Trust Center and search for these reports, I only get to the same posts. Thank you.

Have multiple Box file, with sub folders. The search function does not work the same in all files.  In one I can search for part of a PDF title and in the other nothing comes up. 

This problem started many days ago. I opened my documents using the open dropdown. Often I have to repair the tool kit, which is very inconvenient. Recently, I cannot open a Word document and when I download the toolkit, I get a message "A more recent version of Box Tools is already installed on this computer. My browser is up to date. I have deleted all versions of the toolkit (there are many because I have to frequently repair. I can view using Microsoft Word Online, but this doesn't not provide all of the features of regular Word. How can a correct this problem. I am not technical.

Dear Support, Could it possible i would like to change my email if yes what is the right way to do sir?

How do I update the number on my account for my office.?

I have a free account and there´s a bug, as I can´t upload a simple mp4 video with 450 MB. Account says i have 10 GB (!!!) of stoarge. So... whats going on??

Trying to add a user to our company account, but their email address is already associated with another account. Please advise how we may proceed. Thanks!

I recently upgraded to business plus. i need to see who are the existing collaborators that are in the list, so that i can delete the obsolete one and add new relevant collaborators.  also i am not able to change the primary mail id? can some one guide me for both the issues 

Made an account a while ago but in order to access a shared drive with another company I need to set a 'strong' password.  When I try to create the password on my account it says "There was a problem changing your password."

Hello, I am part of the ICP team managing the deduplication of Arc'teryx’s assets. We are using our automation tool to identify duplicate files within their Box library. However, we have encountered what appears to be permission-related issues that are restricting our access to the full set of assets. Despite multiple attempts to resolve this, we are still only able to access a limited subset of the files.  Also, we need our entire team to be able to access all of their library so that we spot-check and remove duplicate assets. There seem to be different access and permission features at play that aren't allowing.  We have a meeting set up with Eric Mayer, Dan Maillet, and David Vlemmix today at 4. Eric asked me to create this ticket here as well.  Thank you,  Nate

Is there a way to generate a report or filter files based on a user group and if they have open tasks assigned to them and how many tasks a user has been assigned/completed? Thanks!

If I want to use the aws sync command via the aws command line interface what do I specify as the box drive (instead of ds004789-download folder) in the following example?  Assume that all the files are smaller than the size limit and that my file name has spaces.  Is there anyway to keep track of the files that failed so I can manually copy over? aws s3 sync --no-sign-request s3://openneuro.org/ds004789 ds004789-download/ Is there a way to ftp via command line from aws s3 bucket to box?  I tried WinSCP, but it seems like you have to know the sign in info for the s3 bucket which I am not sure of.

My account: <personal information-redacted> The below notes show on Box website after my register, but I didn't receive any confirmation email after several times of try. Please support, thanks! We’ve Sent You a Confirmation Email To login to your account you’ll need to verify your email: <personal information-redacted>

We are noticing slowness in Box even with simple copy/move tasks in Box. Someone else mentioned with Excel it is slow which we are also experiencing. 

This issue persists with not being able to connect my Box folders to NetSuite. I am using Google Chrome for my browser. Please assist!

I'm new to Box and am starting to add external users to shared folders and both invited users thus far have received a 403 "Your client does not have permission to get URL..." error when Chrome was used to open the invitation link.  These new users copied the invitation link to Safari and were then able to access.  Is there something I need to do differently?  I'm about to add hundreds of external users and don't want to have to go through discussion with all of these people.  Please help!