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Question

Request to Change Two-Factor Authentication Device

  • May 27, 2025
  • 1 reply
  • 18 views

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I have set up two-factor authentication for logging in.
When changing my PC, I was unable to transfer the MFA settings from the old PC, so the authentication code is not being generated during login.
I would like to change the MFA device.

The account in question is as follows:
<personal information-redacted>

Thank you for your assistance.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

For us to assist with your MFA issue. Please submit a support ticket using the affected email address. 

We'd love to further assist!