Hi,
I and my staff are receiving the same "Unable to Open" and "Unable to Save" errors while using Box Drive. This just started happening this morning, just after 9am-CST.
I located a "troubleshoot," but we are not IT skilled and the directions were over the top for most of my staff.
Please provide assistance as soon as possible.
Hi Brandy,
Welcome to Box Community and glad to assist!
We'd like to obtain the following while we investigate:
We'd love to further assist!
Hi Rona,
I don't know what was happening that day, but it was my entire team, so everyone associated with the Trinity Business Partners files, was having issues. We could access everything just fine online, but not through Box Drive.
Somehow or other, it finally resolved itself, and I can no longer provide a screenshot.
I appreciate your getting back to me about this, though, and should it happen again, I will be sure to capture the errors.
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