Support Forum

Box will not upload files as says storage is full.  It's not, it's only 3/4 full.  Have deleted and reloaded app but still get full notice.  Wasting a lot of time which I don't have to spare. About to get alternative app if fault not resolved within 24 hours.

個人アカウントから共有しているデータが見れなくなった。 また共有している親アカウントからのログインができなくなった ログインしようとすると下記のようなページがでてしまう。

Hi,    I have a BOX account, but ever since I switched to a new phone, I can't seem to log in to my BOX.  I need help resetting the 2FA or the existing email, please help.

Hi Box Team, I want to set up a webhook that listens for events on all files and folders within Box (i.e., "All Files"). However, it seems that I can only select one parent folder at a time. Is there a way to configure a webhook for all folders at once? Or do I need to create a separate webhook for each parent folder individually? I've attached a screenshot to illustrate the scenario. Looking forward to your guidance!

If I remove a email, does it remove all the work they have added to the BOX?

I signed in using Google login and can access my account, however when attempting to reset password via account settings, i get repeated error messages. I have footage i need to access asap. please have someone reach out, thank you. 

how do i separate them again? working with a client and their box account "took over" my box account and my personal stuff appears to be listed on their account now when before it was in my separate account. can you help please?

I created a pdf fillable form and connected it to Box Sign, however the fillable fields aren't displayed?

Repeatedly get following error message while installing Box Drive. I checked and I have .NET installed and my computer fulfills requirements  

We have try the article below but it won't work. Any other solution?   ttps://support.box.com/hc/en-us/community/posts/30681646214291-Error-A-new-version-of-Boxdrive-has-been-installed-over-an-older-version

I'm interested in knowing the max amount of data that I can store in my box.  All online advice points to the max *file size* that it's possible to upload, but not the total storage capacity. Some other advice points to the amount used, not the capacity. Where can I find out how much storage is remaining in my box?

I have a personal box.com account.  It is not associated with an administrator?  How can I change my email address to something else?  I am moving away from optonline.net as a service provider and need to move it to gmail. Thanks Laura Dreifus <personal information-redacted>

I get the following message and my payment won't go through. How do I fix this? An error occurred while processing your request. Your payment information couldn't be processed. Double-check that all fields are correct and try again. For help, visit support.box.com.

Dear Box Support Team, I am writing to report an issue with the storage space calculation in my Box account. The online system shows that I am using 16.3GB of storage, but my local folders only occupy 12GB. This discrepancy has persisted for over a week, and it does not seem to resolve itself within 24 hours as mentioned in other posts. I would greatly appreciate your assistance in investigating and resolving this matter. Thank you for your time and support.

When searching for a file using the desktop app this error comes up when I search for a file I need. This only happens when I use the search function. 

Hi: We have a customer that was accessing box. Recently it started to ask for MFA, but he (apparently) never set up the 2 factor. Anyway, he cannot access now, how can we reset the MFA configuration? Thanks

Hello,  I have a new phone and lost the authenticator app for email address <personal information-redacted> I need help in getting logged in again.

Hi One of our employees used their company email to create a free account before we had our enterprise account. She has lost her 2FA and needs it reset so we can invite her to our account. Her email is <personal information-redacted> Thanks!

I have the Stater account and am looking for a file log that lists all user activity that has occurred. Particularly, I am looking to view a list of all users who have downloaded the content from my file.  How can I generate / see this report?

Hello,  I am attempting to update my password and it is not letting me. Can you please assist me in this. Thank you!

Good afternoon! I keep receiving "Insufficient Permissions: You have insufficient permissions to open.....". I confirmed on the Admin side that I have permissions, and they are able to access and open in Box.com the same files in question. It looks like it's just Box Drive in File Explorer that triggers this. Thanks.

When we try to access a folder we get a spinning wheel and it doesn't work.  If we go back one and then try again, it then works.  This keeps happening in all solders and subfolders.  help please!  

Hello I need a copy of our SOC 1 or 2 report before I can renew our contract.    Nancy Golembiewski

I bought a 3 seat starter plan and after setting up my primary account I am not able to add the 2nd and 3rd user.  Under the Users and Groups page of the Admin Console it says 3 of 3 seats used but I only setup 1 managed user.  When testing I also have external users setup, does this also count as a user seat?  If not, how can I add additional managed users?

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. I am unable to set up my password. There are lots of posts about this and none of them have an answer - this is a clear bug in the system that would be helpful if it was fully addressed for the community rather than at the individual level. Feel free to respond with the solution here.