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Question

Access external box - Update password

  • May 27, 2025
  • 2 replies
  • 62 views
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I was invited to an external box, however, to access the box I need to update my password. The problem is I'm registered and signed-in using Google single sign-on, so I dont have a current password.  Any idea how I get around this.

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    2 replies

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    I tried to delete my account thinking that I could re-register with an email and password instead of using GoogleSSO.  After deleting the account when try to re-register with my email is says the email is already taken and if I try to re-register with Google SSO (which I dont want to do) I get the following message:

    rxz01JM0KDT3HEJXC0A9R37ASKZTF.png

    Can you completely delete my account so I can re-register with the same email? 

    C
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    Hi David, 

    Welcome to Box Community!

    To set proper expectations, it is necessary to wait 120 days for your email to be released by the system before you can create a new account. It may be helpful for you to go to our support site and request the reactivation of your account.

    After your account is reactivated, you can reset your Box password by providing your email address here: https://account.box.com/login/reset

    I trust this information proves helpful in resolving the problem. Thanks for posting!

    Best,
    Ann

     

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