Support Forum

I having an issue connecting Box.V2.Exceptions.BoxAPIException: 'The API returned an error [BadRequest | .0cbc72c974e03a4b44c5383f077160b8] invalid_grant - Please check the 'sub' claim. The 'sub' specified is invalid.'

I’m on MacOS. I have a box folder with some markdown (.md) files. On both Firefox and Safari (the only two browsers I’ve tried) when I open them, the text appears in light grey over a dark grey background. It’s impossible to read, so I have to download the files and open them if I want to read them. Is that a known bug? (I’m using the light theme on my Mac, if that matters).

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Trying to update a user's email address and I am getting an error message that the new email address is invalid.

I just downloaded box but it won’t launch properly, the icon is greyed out and won’t turn bold/black. I tried logging in via my company login, and it works. The problem is I created a personal account (Box pro) but it won’t launch properly, the login page keeps looping.

Hello,I’ve been experiencing some issues with Box, the files I upload are not syncing to my boss's local Box drive, but then when he goes online he can see the files. It appears that this only happens to his computer, since all my other colleagues can see the files syncing in their local Box drive.Please help. Thanks! 

We’d like to run scheduled weekly/monthly Box reports, and have them received via email, so we can do some automated processing/distribution of report data.Is this supported? Or is there some alternative way to approach this?In current state we need to manually download the reports from Box and then upload elsewhere, which is cumbersome. I would imagine we could use the box API but we are hoping for something that is more end-user friendly so they can take ownership of their data.

I was invited to a shared box my Andrea Maciel and again by Ben Kurzius “Lee County HFA - Hawk's Landing Bond App” when I try and access the folder an error message states: “Oops! We can't seem to find the page you're looking for.” Additionally, If I’m just in my regular box account and go to notifications I see the request from Andrea Maciel, but when I click accept  I receive a pink error message stating “Oops! There was an error. Please try again later.”

Since the phone number for two-step verification is the old phone number, could you tell me how to change it to the new phone number?

Hello,I am the co-owner of several folders but the owner has been deleted and we cannot find the folders anymore as they have been removed.As we need the files urgently to keep working, how can we recover the folders? Thank you.

Hello, I would like to change my payment method from credit card to bill.com but the option isnt available under "new payment"

can I have box sync phone pics to box? Can do with OneDrive.

why do I always have to uninstall box cloud tools and reinstall every time when I switch from laptop to pc when I want to open spreadsheet in excel?

I recently upgraded to the paid version of Box.  I am trying to follow the instructions to install Box Drive and I understand that it should un-install Box Sync and install Box Drive.  When I click on the Box Drive install file it asks me to log into my Box account in my browser and I do so and then it goes into an endless loop of asking me to log in over and over again and Box Drive never seems to get installed.  How can I get help to get past this?

Hi, I started copying a synced folder and subfolder when it failed. Now I’m trying to delete the folder and it wont allow me. I tried setting up another account and sharing as a collaborator which worked and the folder appeared on the other account so then I tried to change ownership to the other account and it wont allow that either. I think it believes it is still copying as I get a the message it is in use by another operation. Any ideas greatly appreciated. Pete

I installed box drive 2.27.242 on windows 11 pro 21H2 (build: 22000.978) In the login prompt, I saw no error, then it disappered.  I cannot see box folder in windows explorer.  Box Indicatator at bottom menu bar says " not login" Unistall box, the reinstall it did not help. In the task manager, two box app (blue and grey) and Box.Desktop.UpdateService. How can I fix this?

Hi,Files in my Windows Explorer appear as not synchronized (have no blue check mark), but they appear in my box.com account. Since I mostly work with windows explorer it is confusing. Can you help? BR Olof

Hi, I am sharing documents with external parties using My Box Notes. I recently received messages from external parties saying they cannot view the documents, and each person had the following inquiries. Is there a solution?1) It seems that the Box Authenticator settings were insufficient, and I can no longer access the content. Could you please reset the Authenticator settings for my account? When I click the BOX link, it takes me to the 2-Step Verification page and asks for a Backup Code. I am using MS Authenticator. 2) I am using Microsoft Authenticator. I cannot log in to BOX, so I cannot reach this screen and cannot obtain the QR code. Thank you, and hope to hear back with a solution.Best,Minami

Hi. I need to use Box for a client, and I can only use it with my Yahoo email (not very professional). I tried to sign up for a new account to be told my work email was not valid. I tried to add that email to my Yahoo x Box account, so I could switch it to being the primary email. Same message. There is nothing mis-typed, no extra spaces etc. It is a valid email format (.co.uk) What can I do? 

I  use FileZilla as my primary ftp client to transfer files to/from my box.com account, and have been doing so (successfully) for years. FileZilla fully support TLS 1.2, and all modern ssh protocols. However, with the last recent builds of FileZilla (3.53.0 currently), connections to box.com (using implicit FTP over TLS) cause FileZilla to throw an error - complaining that box.com (as the server) "This server does not support TLS session resumption on the data connection." I posted a query on the FileZilla support forum, since I hadn't seen this error before. I pointed out that a somewhat earlier version of FileZilla connected with box.com, with no reported errors. I had assumed (and suggested) that the problem might have emerged with the latest point update to FileZilla. To which they replied: "Wrong. The problem is always there, it just happens that FileZilla 3.53.0 is the first version to actually report it. In other words: The connection was always le

I set up a folder on Box and share it with several collaborators form the same external organization at “Editor” status. One of them was able to access the folder and upload documents, and another cannot access at all.We have tried resending him invitation, and using incognito browser window to open the link. Nothing works, and it’s getting increasingly frustration. Can someone help with this issue? Thx!

Dear all, greetings. I’m a beginner user of Box in Japan.Currently, I’m using Box Drive.I’m facing an issue where, after opening and editing a file (Rebro) within Box Drive, I cannot overwrite or save it with a new name back into Box properly. I get an upload error.Let me explain the attached image.One day, a blue cloud icon appeared under the “Status” column, and since then, this issue has started.Files with “$$$$” at the beginning of the name are ones I created while trying different solutions. These files have shrunk to 1KB in size and cannot be opened by others.The file marked as “Updating” (with a circular arrow icon)—in the image, it’s named 20251031.reb—is a file I saved with a new name. It can be opened, but I get the message:“The file is either in use or you don’t have access rights. Do you want to open it as read-only?”This situation has persisted for over a week, and I’ve tried uninstalling and re

Hi there,  I’m trialling box for my company, and I’m looking at adding in my MD to explore it with me. I have 2 free seats left, yet when I try to add him it tells me it’s going to cost £336 and will expand my seats from 3 to 4. I don’t want to add any seats, I just want him to fill the second seat.   Am i doing something wrong? Cheers, Charlie

If I share a folder from my enterprise account with a guest, does the guest have the same file size limit as my paid account?

Hi! I accidentally deleted a whole folder that contains a lot of files. I tried to go to trash to recover, but it shows the folder is still being deleted. When can I expect this to be done and go in to restore the folder? It’s a very important folder that contains a lot of my photos :(