Admin Forum

I have two users that I cannot add.Already existing user with an individual account using their company email address Another user that is part of another Enterprise account which also won’t let me add them to our Enterprise account

We would like to try Enterprise.We are in Japan and are stuck with our billing system.We would like to try a quick free trial and continue using it if it does what we want to do.

Hi, Are licences reclaimed when a managed user is deleted, and if so is this immediate or is there a delay/process for reclaiming them? Thanks Tim

Is there a way to disable the visibility of a specific folder from being able to see the other collaborators having access to a given folder?

Hi,When I went in today, I had 2 users.  I changed the name of one user but kept the email address the same.  Now it says I have 3 users, but I can only see 3.  How do I get rid of the original second user and get back to 2 users on my account?thanks!

I got married and my email changed. I am having issues received notifications for my new email and unable to access some folders. <personal information redacted>

Hi guys. I’m trying to evaluate box for a potential customer but am coming up against a few issues. I signed up for free trial but looks like that doesn’t include the ai components because when I try to enable that it says Your company’s agreement with Box does not allow for the use of Box AI. Please contact your Box Account Team or use this link to request access for your company. I’m concerned about support if I do go ahead. Opening a ticket takes 24 hours for a response and there is no local phone number. The pricing seems a bit rough when I can use google drives and they host my email as well in the cost!

I am using Azure AD to manage user groups, and I want to free licenses held by inactive users. Is there a way to automate the freeing of inactive user licenses (delete their account) using built-in functionality without using the API? Thanks

We have an office with only three people, and each person is using Box on the Individual plan. If we switch to the Business plan, can we use the same email address?

I need to update all users emails.  Will this change affect their password? 

Changing ownership of entire folder structures (and content) is done via the ‘Content’ tab in the Admin area of the application.Select the current owner, and drill down to the folder to change - not that you will not be able to do this if ownership is waterfall-inherited from a parent folder - you’ll have to change the parent Select the new owner from the Collaborators list and change their role to ‘owner’You will be warned that the process will remove ownership from the current owner.  The process can take some time to complete (which is odd - I’d assume it was just a database update, but there we are).One thing to watch for is that when I tried first time I was presented with an error messageThe new owners account does not have enough space for the transferThis is becuase the default for a new user is to have a storage constraint of 10Gb on their content.   You have to edit the user record, and change their allocated storage to a larger value (or just tick the ‘unlimited’ box). 

Hello,I have previously and successfully deleted users.Now, when I try to delete a user, I get the message:“You do not have permission to delete a managed user”Verified, I have admin privileges.Please advise.

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

Looking to produce a report of all the folders a specific user is the owner of as well has who those folders are shared out with.

Hi Jey I paid 79 Apple throh the box app for an up grade annual. Did not upgrade. I have images to prove.  see attatchments. There is no support@box.com Can you help? Brianenc 

Hello,I have heard that the recommended maximum number of files and folders a single user can own has been increased from 1,000,000 to 1,100,000,000 (1.1 billion).However, I have not been able to find any official announcement or documentation about this change in recommended values on the Box Support site.Could someone confirm whether this information is accurate and officially communicated?Thank you in advance for your assistance.

I’m trying to change some of my employee’s email addresses to our new domain. I’ve followed steps I’ve seen here, but it gives me an error that the new email address is already linked to a Box account. I can’t see any place that the email address is linked. Where should I look? What can I do to give the employee access to that account?

 私は管理者です。 I’ｍ admin. 退職者のアカウントを管理者画面で削除し、私に転送する指示をしました。I deleted the account of employees who had left the company via the administrator screen and instructed to transfer the files to me. ところが、一部のファイルがBOXで見当たりません。However, I can't find some file in the box. 復元方法を教えてください。Please tell me how to restore it.

Need to purge email address that was used in a trial account so that we can use it in a paid account.

Hi there,I use box.com for uploading and storing Program’s Self-Study Guides and Site Visitor Templates (stored within a sub-folder). When I share the folders with Site Visitors, I share the entire Program’s box folder using the share link. Sometimes I have difficulties so I just add the person as a co-owner. I’ve had the issue before today, but I have a site visitor who created a free account. When she logins and views the folder, the sub-folder of Site Visitors Templates is grey and when she clicks on the Self-Study Guide PDF, it just shows the PDF page that she can’t view it and needs to download it. It is also doing the same thing for all other PDFs in the folder and sub-folder. I made her a co-owner and is still having this issue.  I had her log out of the account, and once she did the folder was no longer grey but she still couldn’t get the Self-Study Guide to open or download. Again, doing the same thing for all other PDFs in the folder and sub-folder. I’ve reviewed all of her p

Hello, BOX Community Usage environment: iPadCommunication: No SIM I take it offline via wifi at the office, and view the offline files when I'm on the goFrom a security standpoint, I'm trying to determine whether I can identify the extent of information leakage in the event of losing it.I thought I could identify it from the history, butit seems that taking it offline doesn't leave a record in the history,but only when the file is opened.Is there any good way to do this?

I am a Box & O365 Admin. I’m trying to migrate data from SharePoint to Box and I would like to preserve the file/folder creation/modify date stamp. I have tried dragging and dropping from the Mac finder, I’ve tried using Box Shuttle and I’ve tried using an FTP client. None of those options allow me to preserve the date, they all migrate with the date/time of upload. I did some researching and found information on CloudFastPath (by Box Shuttle), it says it’s Box’s recommended tool for enterprise migrations. When I go to that page the site times out as if it may be a dead link. Can you tell me CloudFastPath is still available and if it’s still recommended by Box? Or does anyone have another way I could accomplish preserving file/folder dates while migrating?

We've implemented custom Terms of Service (ToS) acceptance in our tenant. I’ve accepted the ToS under both my admin account and our service-level account, which owns the target Box directory.In the Box Admin Console > Content > Shuttle, I'm configuring a migration job to move data from an external SharePoint directory into a Box folder (owned by the service account). The SharePoint connector was added successfully, and I can browse its contents. However, when I try to map the SharePoint source to the Box target folder, I get a toast error:User must accept custom terms of service before action can be taken.I've opened a support ticket, but the delay is blocking a time-sensitive backup task.Has anyone seen this before or found a workaround?

Looking a template or ideas on a Box SOP

I need to change the name of the company to our parent company. How do I do this?