Admin and End User forums

Anyone have step by step instructions on how to send an approval task from the phone? I’ve tried working with my IT team and they can’t figure it out. But I see online that there is a way to do it. 

When an employee within my company with whom we shared multiple Box folders at various levels leaves our company, can we just remove him as a collaborator altogether within our account, with one click? Or do we need to search out all folders shared with him and remove him from each individually?

It is quite time-consuming for our team to manually check the “By checking this box you:” checkbox and click the “Accept & Continue” button for every document that requires a Box Signature within our organization. Would it be possible to integrate this agreement into the “Sign & Finish” button? As seen below Adobe Acrobat Sign does not have these additional mouse clicks -- when the user clicks “Submit” you are agreeing to the disclosures.  

I got married and my email changed. I am having issues received notifications for my new email and unable to access some folders. <personal information redacted>

Hi guys. I’m trying to evaluate box for a potential customer but am coming up against a few issues. I signed up for free trial but looks like that doesn’t include the ai components because when I try to enable that it says Your company’s agreement with Box does not allow for the use of Box AI. Please contact your Box Account Team or use this link to request access for your company. I’m concerned about support if I do go ahead. Opening a ticket takes 24 hours for a response and there is no local phone number. The pricing seems a bit rough when I can use google drives and they host my email as well in the cost!

Is there a way to hide some or all the user names via groups, box shield or otherwise for a single or multiple folders?  I leverage box to collaborate on creative projects between “external” and “internal” users, however I want to keep my “internal” reviewers/users identity private and hidden from my “external” collaborators. Is there a way to hide their names and details or both users names and details who have access to files? 

I am using Azure AD to manage user groups, and I want to free licenses held by inactive users. Is there a way to automate the freeing of inactive user licenses (delete their account) using built-in functionality without using the API? Thanks

We have an office with only three people, and each person is using Box on the Individual plan. If we switch to the Business plan, can we use the same email address?

I need to update all users emails.  Will this change affect their password? 

Changing ownership of entire folder structures (and content) is done via the ‘Content’ tab in the Admin area of the application.Select the current owner, and drill down to the folder to change - not that you will not be able to do this if ownership is waterfall-inherited from a parent folder - you’ll have to change the parent Select the new owner from the Collaborators list and change their role to ‘owner’You will be warned that the process will remove ownership from the current owner.  The process can take some time to complete (which is odd - I’d assume it was just a database update, but there we are).One thing to watch for is that when I tried first time I was presented with an error messageThe new owners account does not have enough space for the transferThis is becuase the default for a new user is to have a storage constraint of 10Gb on their content.   You have to edit the user record, and change their allocated storage to a larger value (or just tick the ‘unlimited’ box). 

I need to automate sending an approval task to several users (10 to 15 individuals) based on some criteria. The individual users will not be consistent, and I would rather not have to update the list of users in every flow manually after every change in employment. Can I add a group name into the Assignee(s) field in the flow? Are there any formatting or structural requirements to properly reference a group in this field?

Hello,I have previously and successfully deleted users.Now, when I try to delete a user, I get the message:“You do not have permission to delete a managed user”Verified, I have admin privileges.Please advise.

Delete this account and remove me from any lists.   email linked to account: c*****@*****.com

Is there anyone noticing smart/curly quotes in Box Notes? I don’t like them, and I’ve ensured it’s not being caused by my OS or web browser, but they are now appearing in my Box Notes if I manually type a single or double quote.

Looking to produce a report of all the folders a specific user is the owner of as well has who those folders are shared out with.

I am using BOX with a personal account. I cannot use a credit card, so please tell me how to pay for BOX usage fees by bank transfer or other means.

Hi Jey I paid 79 Apple throh the box app for an up grade annual. Did not upgrade. I have images to prove.  see attatchments. There is no support@box.com Can you help? Brianenc 

Hello--title says it all. Trying to figure out what my largest files are in my organization’s entire Box account. Is there a way to sort so that I can see my largest files at the top? 

Hi, what do you use as a Box Tools alternative for Linux (I use fedora) to work from LibreOffice on a word document shared on Box?Thank you!

Hello,I have heard that the recommended maximum number of files and folders a single user can own has been increased from 1,000,000 to 1,100,000,000 (1.1 billion).However, I have not been able to find any official announcement or documentation about this change in recommended values on the Box Support site.Could someone confirm whether this information is accurate and officially communicated?Thank you in advance for your assistance.

Hi,I am moving to a different company who also uses box. My account of box will be deactivated as I will not longer get access to the email.Is there a way to transfer all the files and folders in my previous company to my account of the new company? Thank you!

I’m trying to change some of my employee’s email addresses to our new domain. I’ve followed steps I’ve seen here, but it gives me an error that the new email address is already linked to a Box account. I can’t see any place that the email address is linked. Where should I look? What can I do to give the employee access to that account?

 私は管理者です。 I’ｍ admin. 退職者のアカウントを管理者画面で削除し、私に転送する指示をしました。I deleted the account of employees who had left the company via the administrator screen and instructed to transfer the files to me. ところが、一部のファイルがBOXで見当たりません。However, I can't find some file in the box. 復元方法を教えてください。Please tell me how to restore it.

Need to purge email address that was used in a trial account so that we can use it in a paid account.

Hi there,I use box.com for uploading and storing Program’s Self-Study Guides and Site Visitor Templates (stored within a sub-folder). When I share the folders with Site Visitors, I share the entire Program’s box folder using the share link. Sometimes I have difficulties so I just add the person as a co-owner. I’ve had the issue before today, but I have a site visitor who created a free account. When she logins and views the folder, the sub-folder of Site Visitors Templates is grey and when she clicks on the Self-Study Guide PDF, it just shows the PDF page that she can’t view it and needs to download it. It is also doing the same thing for all other PDFs in the folder and sub-folder. I made her a co-owner and is still having this issue.  I had her log out of the account, and once she did the folder was no longer grey but she still couldn’t get the Self-Study Guide to open or download. Again, doing the same thing for all other PDFs in the folder and sub-folder. I’ve reviewed all of her p