Skip to main content
Question

Trying to evaluate but many issues

  • June 5, 2025
  • 1 reply
  • 36 views
P

Hi guys. I’m trying to evaluate box for a potential customer but am coming up against a few issues.

 

  • I signed up for free trial but looks like that doesn’t include the ai components because when I try to enable that it says Your company’s agreement with Box does not allow for the use of Box AI. Please contact your Box Account Team or use this link to request access for your company.
  • I’m concerned about support if I do go ahead. Opening a ticket takes 24 hours for a response and there is no local phone number.
  • The pricing seems a bit rough when I can use google drives and they host my email as well in the cost!

1 reply

Jey Bueno Box
  • Jey Bueno Box
  • Community Manager
  • 932 replies
  • June 5, 2025

👋 Hi ​@pdjhh, welcome to the Box Community! I understand how evaluating a new solution can be a bit challenging, and thanks for sharing your thoughts.

 

Regarding the message when enabling AI, the message indicates that your organization has specific restrictions when using Box AI, however, as an admin, you may still request access and enable Box AI for your organization by reaching out to our account team. Without an assigned account team yet, you may contact our Sales Team to discuss Box AI for trial.
 

I also hear your concern about the support response time. It's true that response times can vary depending on the volume of tickets. We handle tickets in first-in, first-out basis, and I see that our Product Support team has reached out to you about configuring AI and awaiting for your follow up should you need further assistance.

 

We offer a range of documentation and resources accessible to all Box users. Additionally, please note that support options may vary based on your account type. Currently, phone support for technical concerns is available to Premier Services. For all other concerns, we kindly ask that you submit a support ticket, as these are thoroughly documented and monitored. Thank you for your understanding.

​​​​​​

As for pricing, it’s understandable to compare Box with other solutions. Box’s pricing typically reflects the additional security, storage, and enterprise-level features, but it's important to evaluate whether those benefits outweigh the cost for your specific needs. You may get in touch with our Sales Team if you wish to explore the products and features further and help you decide which plan would best suit your needs.

 

Feel free to reach out to us if you have other concerns. 😊


Terms & ConditionsCookie settingsAccessibility statement