Skip to main content
Question

Reclaim Licences - Managed Users

  • May 22, 2025
  • 3 replies
  • 371 views
Forum|alt.badge.img

Hi,

Are licences reclaimed when a managed user is deleted, and if so is this immediate or is there a delay/process for reclaiming them?

Thanks

Tim

    3 replies

    Forum|alt.badge.img

    Hi Admin, 

    Welcome to the Box Community!
     
    This would be something Box Billing team can help address and so I've submitted a case on your behalf. You should be receiving an email confirmation shortly.
     
    Thanks for your patience and please comeback and let us know how it goes!
     
    Best,

    This should be one topic would catch many admin’s eyes.
    Can I know what was result Box billing team provided for?
     

     

     

      Jey Bueno Box
      Forum|alt.badge.img
      • Jey Bueno Box
      • Community Manager
      • June 20, 2025

      👋 Hi ​@TangoGW-user, welcome to the Box Community! I’ve moved your post to this related topic—happy to help!

       

      Deleting managed users will immediately free up seats/licenses, allowing admins to add new users without needing to purchase additional seats. To keep your account in compliance, ensure the number of active users does not exceed the number of purchased licenses to avoid account overage.


      📝 Note:

      • Deleting a user's account removes the user but does not automatically change the number of paid licenses in your organization.
      • For more information on adjusting the number of purchased licenses, see Decreasing Seats From Your Subscription.

       

      If you have any other questions or concerns, feel free to reach out. 😊

        Terms of ServiceAccessibility statement