Support Forum

I had box downloaded on a computer that was given to an employee. That employee has left the company so I changed the password so the files could not be accessed. Because it was downloaded, these files are still accessible. What can I do to make sure they aren’t available on devices it has been downloaded on?

We have a shared folder where we keep files for about a dozen people. Today a collaborator said he couldn’t access the folder, and upon looking into it I realized ALL of our shared folders are gone throughout our account.There is no trace of them anywhere, nothing in account activity. Nothing.How does this happen and how can I get these files back? EVERY blue folder is gone.Please help!

We would like to remove 5 seats and go from 21 to 16 user accounts please.

So I go to add someone as Editor to a folder. I type in their email address and Box sends the invite to their old address THAT I NEVER TYPED IN!So of course they never get the invite.Both typing it in or pasting it in results in the same thing. When I open up invited users it show up with their old email address.So Box is somehow, without asking grabbing an old email even when typing in their current email. This is crazy.I can find no way to stop this and so no way to give the person Editor access

I have been trying for half an hour to create a support ticket. There is some kind of terrible loop going on that just sends you to another forum to ask others how to get support. I need a button that creates a support ticket. Not a forum, not a group chat. Just make this product work for me. This BOX trouble has been going on  for three weeks now. Enough is enough and too much is plenty!

Good morning, I keep getting kicked out of BOX and getting these errors. Can you please assist. Thank you,

Can someone ask Box when they are going to support the sync’ing of *.pst files?  

Is there a way to use some sort of token in the notification message so as to include metadata form the original submission form? We would like to have the name and contact information from the submitter (which is in metadata for the file) be available in the notification email sent as a result of a relay notification.

Hi! I would like to raise another ticket as we are unable to add users listed under our domain because they currently have a box account that doesn't allow them to be added to our enterprise account. Best wishes,Craig

Hi, please help me recover the deleted user and their respective folder. 

Dear Sir or Madam,I had an individual free account, but I mistakenly deleted it.When I tried to reopen it, the password reset notification did not go through. I then created a new account with a different email address, but the password reset failed again.Therefore, I would like to delete all the accounts once and restore the original account I was using. Could you please provide guidance on the necessary procedures?Best,Yamada

The company I work for recently migrated from dropbox to box and we are all having issues with the file ingestion process. Currently, we should be able to ingest a 3+ gb video but every time a video of that size is uploaded it gets stuck and eventually times out at 100% and never makes it into the box folder. A few qualifiers: -I’m tethered to an ethernet line that had 1gb up/down speeds. -We have turned off any mass ingestion processes from our local NAS servers. -This is happening across my entire global team (5 countries, 20+ uploaders)  Further note: If the file is under 1gb it will allow me to upload one asset like a trailer. But if I try to upload two video files (both around 150mb’s) the second one will time out as well at 100%.  Anyone have any insight as to how to handle? 

Dear CommunityWe use Box as our primary content management platform for large-scale data collection and management projects with top global technology companies.We’d like to know what solutions or best practices exist within Box (or via integrations) to support the following needs: Dashboards & Reporting Vendor Management & Invoicing Metadata Extraction QC Tracking Dashboards Seamless S3 Integration for uploads from Box to S3 Has anyone implemented similar workflows? If so, could you share examples, case studies, or recommended tools/integrations that worked well for you? Thank you!

Hello folks, We're integrating box with Salesforce and for existing attachement into salesforce records, I want to leverage "createFileFromAttachment", if I under stood correctly this function will create respective folder at box and copy attached files in it.  Does any one have used this, I'm not sure on how to use this function inside apex. Initiation/parameters etc. Any Sample code or advise? Thanks 

Hi, I am getting this error --> {"error":"invalid_grant","error_description":"Grant credentials are invalid"} when I am trying to generate access token using the credentials. Client id is ni8daktl7chhwxlt0zovndcefq4e7brc App Access Level is set to App Access Only. Can anyone please look into this? Thanks, Kaustav

I have a Business Pro type account and I would like to speak with a live technical support person. I believe that is included in this plan.  Please confirm and advise on how to access a human. 

Every time I try to copy a file from my desktop to Box Drive I get an error that the properties will not be copied, although it allows me to copy the file nonetheless. This just started happening after years of working correctly.  Any advice?

Please, help to solve the issue with an Excel file that all in a sudden got corrupted after being opened on IPhone and since then nol other device can open it, neither directly from box web version. 

I have noticed this bug in several versions of Box for iOS app. When you have many files to share to a user in some app and you use a standard “Share in” iOS feature for that - everything works fine for several files. But starting from some file, it just stops working, Box app is getting unresponsive and the only way to keep sending files to that app from Box app to other app is to close and restart Box app. Note that it doesn’t matter where are you sending the files. It seems like Box app has some buffer / limitation for a number of files or total volumes of information to share during one “session”. 

This is Yusuke_Manaka. I recently inquired about removing the suppression list, and it seems that the following five people are also restricted. <personal information-redacted> I apologize for the inconvenience, but could you please remove the suppression list for them as well?

A client just invited a different email account of mine to access files. Everytime I try to create a new account with that email, I get a 500 error. I’ve switched browsers, cleared my cache, gone into incognito, and disabled all extensions. HELP!

I signed up with Box originally by using the Sign in with Google.  Now, I need to connect and app that can’t use that so I tried to set a password since my profile claimed I don’t have one. I entered that (and got green for strong) and then an error when submitting it. I tried 5 different variations of password before attempting to set an email to the account first. Now, I’ve tried 4 different email addresses and everyone one gives the most generic “There was a problem” error and won’t do anything.So, I have a Google Sign in that only seems to work on the site itself, can’t add email and/or password, therefore can’t access the storage by any other means… based on looking around the support site, I’m not overly sure if/when I’ll get any kind of response or help, but I guess I have no choice. Ideas?

An entire client file with multiple years of data just disappeared without any trace and I have no idea how or why it happened. Could someone please reach out and provide details of how to remedy this issue?

I received an email with a link to a drop box with the files that were sent to me and this image shows up. why and how do i receive the files?  

Invited to collaborate on a folder, but when I click “Accept invite” the folder does not show up in my box.