email already used in a box account but not associated with an enterprise

Hi Harmonie, 

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!

Hello I am having the same issue and I’ve tried repeatedly to add the additional user, despite never having a box account with the corporate address and deleting his personal account, I still get error message that the corporate address exists in a box account. Can support please reach out on this?

thank you