I tried to add a user to our organization but received an error message:
"email already used in a box account but not associated with an enterprise". The user deleted their previous box account, but they still cannot be added.
Hi Harmonie,
Welcome to Box Community and glad to assist!
I have created a ticket and a member from Product Support will get in touch, please keep an eye out.
Thanks for posting!
Hello I am having the same issue and I’ve tried repeatedly to add the additional user, despite never having a box account with the corporate address and deleting his personal account, I still get error message that the corporate address exists in a box account. Can support please reach out on this?
thank you
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