Dear Box Support Team,
Every time I log in to my Box account, I am redirected to a payment information update screen, and I am unable to access any of my stored data.
I am currently using a free account and would like to continue using Box under the free plan. I do not wish to enter any payment information.
Could you please advise how I can bypass this screen and regain access to my files without upgrading to a paid plan?
Thank you for your assistance.
Best regards,
Hi
Welcome to Box Community, and we’re glad to assist!
In order to look into your account and find out why it keeps prompting you to pay, please reach out to our Billing team by emailing billing@box.com.
Thanks for posting, and we hope gets sorted out very soon!
Dear Box Community Team,
Thank you very much for your prompt response and helpful guidance.
I will email your Billing team at [removed by moderator] immediately as you suggested.
I hope to have this issue resolved very soon.
Best regards,
Dear Box Community Team, Thank you very much for your prompt response and helpful guidance. I will email your Billing team at [removed by moderator] immediately as you suggested. I hope to have this issue resolved very soon. Best regards,
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